About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.Acerca del rol
Responsable de brindar soporte a los sistemas, infraestructura y servicios del hotel. Proveer soporte de TI a los usuarios administrativos y huéspedes. Enfocado principalmente en mantener todos los sistemas operativos con la ayuda del soporte de terceros.
Responsabilidades
Mantener los servidores y computadoras actualizados con los últimos parches de seguridad.
Monitorear el rendimiento y estado de los diferentes servidores y sistemas.
Garantizar el funcionamiento continuo de las comunicaciones del hotel.
Brindar soporte de TI al personal del hotel.
Proveer soporte de TI a los huéspedes.
Acompañar personal o virtualmente a los proveedores cuando sea necesario.
Garantizar y establecer estándares de seguridad de la información dentro de la organización.
Realizar mantenimiento a computadoras o dispositivos electrónicos.
Colaborar en equipo con otros departamentos.
Desarrollar relaciones interpersonales con el equipo del hotel.
Identificar y brindar soluciones a problemas en el área de TI.
Requisitos
Conocimiento y manejo intermedio de Windows 11, Office 365, Azure.
Conocimiento de soporte de equipos de cómputo (tablet y computador) (obligatorio)
Conocimiento de soporte de servidores y virtualización (deseable).
Conocimiento de aplicaciones hoteleras y de punto de venta (deseable) como opera y Symphony.
Inglés técnico - intermedio
Técnico o profesional en areas relacionadas a tecnología, telecomunicaciones, sistemas, tecnología de la información.
Mínimo de 1 año de experiencia en el área de TI brindando soporte a equipos de cómputo, dispositivos móviles y servicio al usuario final en la industria de la hospitalidad.
Lo que ofrecemos
Salario competitivo.
Contrato a termino indefinido
Oportunidades de entrenamiento y desarrollo
Acomodación complementaria en otros Hoteles Four Seasons and Resorts
Comidas complementarias en la jornada laboral
Lavanderia de uniformes
Horarios
• Disponibilidad a tiempo completo
Skills Required
- Intermediate knowledge of Windows 11, Office 365, and Azure
- Support knowledge of computing equipment (tablet and computer)
- Knowledge of server support and virtualization
- Knowledge of hotel applications and point of sale systems like Opera and Symphony
- Intermediate technical English
- Technical or professional in technology-related fields
- Minimum of 1 year of IT support experience in the hospitality industry
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
