By combining automation, technology, and a global team of accounting experts, we deliver faster, more accurate financial operations at scale.
We’re a team of builders, problem-solvers, and operators from around the world, working together to modernize one of the most critical functions in real estate.
Learn more at Proper.ai
Main Responsibilities
- Provide IT Support/bank access for a growing team of accountants, managers, engineers and sales people
- Apply systems analysis techniques and procedures to determine hardware or software systems functionality
- Manage help desk or improve the existing solution following best practices
- Provide IT support to 450+ employees
- Provide antivirus software support and monitoring of all employee machines to ensure all software installed and Operating system updates are up to date
- Provide clear and concise communication to key stakeholders about IT efforts
- Lead the entire organization when it comes to IT process and device management
- Provide process documentation on policies to be followed by the entire organization
- Stay up to date with social engineering attacks and their different commonalities
- Monitor all devices for suspicious activity and behavior
- Firewalls and other security rules setup and administration
- Manage a remote access solution for support
- Provide remote support to users in remote hands scenarios
- Troubleshoot Windows, Mac incidents and other issues
- Communicate effectively with all stakeholders regarding pain points and needs to deliver clear useful and precise information
- Immediately and precisely communicate with the team when faced with a roadblock and proactively find a solution ASAP
- Take initiative to write clear documentation as needed without being asked
- Provide support and clear instructions to users in both English and Spanish
- Patiently guide non-technical team members in best security practices
- Own your projects by working with stakeholders and ensuring alignment to deliver on-time results
- Write scripts and deploy them to automate IT processes
Required skills
- +3 years working experience working as a sole contributor in IT or on a team of other IT professionals
- Experience managing cloud based Antivirus and Applications
- Be able to identify and implement IT initiatives and Deliver IT projects
- Ability to communicate findings clearly to both technical and non-technical audiences
- Comfortable working in a geographically distributed and cross-functional environment
- Professional proficiency in English (written/spoken)
Nice-To-Have Skills / Experiences
- Experience in startups
- Powershell or other scripting experience
- Experience working on MSPs, experience using RMM, MDM systems or similar
- Knowledge on Apple devices support and troubleshooting
- Familiarity and experience on Linux environments
- Know-how on keeping inventories
- Experience with Bitdefender, Kaspersky AV or similar AV solution
- Experience with Ninjaone or Microsoft intune similar MDM
Skills Required
- 3 years working experience in IT
- Experience managing cloud based Antivirus and Applications
- Ability to communicate clearly to technical and non-technical audiences
- Professional proficiency in English
What We Do
As of today, Proper has secured $20M in investments from Silicon Valley’s top VC companies and employs over 300 passionate problem solvers in six countries. We’re developers, designers, engineers, accountants, CPAs, project managers, and creatives. But we’re also surfers, hikers, Sichuan-eaters, photographers, yogis, artists, world travelers, meme lovers, and life-havers. We believe that being able to show up as your full self while doing work that challenges you is the secret to happiness, so we work hard to instill human-centric values into everything we do. Our penchant for streamlining processes combined with our property industry expertise is how we’re able to provide more cost-effective, efficient, scalable financial services that improve our customer’s profit margins. So if you’re looking for the peace of mind that your books are being Properly, frugally, and expertly handled by a team of property accounting specialists? You’ve come to the right place. And if you’re looking to join a team of international problem solvers who are collaborating in a culture that inspires personal growth, fosters creativity, and encourages playfulness? You’ve come to the right place, too. Our Key Values: • Feedback as the Way Forward: Feedback is how we grow, find empathy, and learn how to support each other. • Opportunity as an Outlook: We see obstacles as opportunities to improve. • Communication is the Expectation: We work in unison, set clear expectations, and share frequent updates. • Fun While Getting it Done: Laughter and fun make working together even better. • Respect Over Rank: As humble experts, we educate, support, and never treat anyone as less-than.
