You are part of the Vanderlande Value Office team, providing 2nd-level support and specific technical expertise to customers and colleagues in the APAC region, reporting to the LCS Director SEA & Head of Value Office in Malaysia.
Your profile
- You hold a bachelor’s degree in computer science or electrical engineering, or related fields
- 5 to 8 years of work experience in an IT and/or logistical automation environment (preferable)
- Affinity with IT and Industrial Automation, and interest in logistics processes.
- Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Application Servers, Java code, and Python scripting is a pre.
- Preferably, you have a good understanding of IT service management practices (ITIL v3/v4)
- Enthusiastic, result-driven professional.
- Analytically strong and positively critical.
- Proactive, pragmatic, and hands-on attitude.
- Strong communication skills witha good command of the English language.
- Willing to travel up to 25% of the time.
- May have to work after hours and weekends as the operation runs 24/7.
Your responsibilities
- Analysing & reporting of system performance and undefined behaviour and phenomena of the system as well as functional reports and specific flow situations
- Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with the stakeholders
- Continuously monitoring the customer’s BHS environment
- Help in identifying problems and performing Root Cause Analysis in close collaboration with other IT organizational groups
- Maintaining and supporting the Incident Management processes
- Troubleshoot SCADA-related issues, including connections with OT/IT equipment, to clients, and perform restore.
- Troubleshoot middleware issues like application servers and Oracle database backup/restore/cleanup, and assess health.
- Troubleshoot software components using logging, and apply simple patches/updates.
- Troubleshoot baggage system issues like reading bag traces, analysing system behaviour.
- Deploy and maintain IT Monitoring Solutions.
- Support and coordinate activities to update and upgrade live environments.
- Support the implementation of new service agreements.
- Support and train local support teams to strengthen their capabilities and toolsets.
- Planning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)
- Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings
- Work with other team members, Service Desks, and customer teams to continuously improve our IT solutions and standards.
Top Skills
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
