IT Solution Support Engineer
Introduction
As IT Solution Support Engineer, you will support, maintain, and continuously improve Vanderlande's mission-critical airport IT environments. You will help ensure the availability, performance, security, and lifecycle compliance of the platforms that enable business-critical airport operations worldwide.
What will you be doing?
Your work will cover Linux and Windows servers, middleware, Oracle and SQL databases, virtualization, application hosting, system integrations, monitoring and automation tools, and High Level Controls software used to manage baggage handling processes. You will resolve complex technical incidents, execute lifecycle upgrades and security patching, maintain system interfaces, and contribute to improvements that strengthen resilience and operational stability. You will collaborate globally with engineering, cybersecurity, software development, service delivery, and customer teams.
Responsibilities
- Ensure the reliable operation, availability, performance, and capacity of mission-critical airport IT environments, including Linux and Windows servers, virtualization, databases, middleware, hosted applications, monitoring tools, and High Level Controls software.
- Analyze and resolve complex infrastructure, database, middleware, integration, and application incidents, perform root cause analysis, and implement preventive measures to improve system stability.
- Execute operating system, database, middleware, and application upgrades, security patching, vulnerability remediation, and lifecycle activities to keep systems secure and within vendor-supported versions.
- Monitor system health and support backup, recovery, and disaster recovery processes, while maintaining and troubleshooting interfaces between applications, databases, automation systems, and external customer systems.
- Develop and maintain scripts and automation solutions that improve operational efficiency and contribute to continuous service improvement initiatives.
- Act as a technical escalation point and work with project, engineering, cybersecurity, and service delivery teams during deployments and transitions, including international 24/7 support and occasional on-site airport activitiess.
What do we ask from you?
- A degree in Computer Science, Information Technology, Information Systems, or a related technical discipline, together with a strong affinity for enterprise IT infrastructure in business-critical environments.
- Foundational knowledge of Linux and Windows Server administration, plus experience or affinity with Oracle databases, SQL, Oracle PL/SQL, and database administration concepts.
- Understanding of middleware platforms, application hosting, system integrations, and networking fundamentals including TCP/IP, DNS, routing, firewalls, and load balancing.
- Experience with virtualization technologies such as VMware or Microsoft Hyper-V; familiarity with Nagios-based monitoring and observability platforms is beneficial.
- Affinity with cybersecurity, vulnerability management, and patch management; scripting or automation experience using Python, Shell scripting, or PowerShell is an advantage.
- Strong analytical, troubleshooting, communication, and problem-solving skills; a proactive and hands-on approach; professional English; ability to work in an international environment; and willingness to join standby or on-call support and travel internationally when required.
About the team
You will work within the Airports IT service environment and collaborate closely with engineering, cybersecurity, software development, project, service delivery, operational support, and customer teams across the globe. Together, these teams maintain and continuously improve the IT platforms that support airport baggage handling operations.
About Vanderlande
Vanderlande builds automated systems for airports and parcel logistics — managing baggage from check-in to reclaim, and sorting parcels across some of the world's largest delivery networks. A place to grow, with people who bring out the best in each other.
What we offer
In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
This position offers a competitive salary range of € 4.347,99
to € 5.900,85 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.
On top of your fixed salary, you’ll receive the following secondary benefits:
- 40 vacation days (20 statutory days and a flexible budget worth 20 days).
- Flexible working hours.
- A hybrid workplace (40% working from home and 60% in the office).
- A Health & Wellbeing budget worth €300/calendar year.
- Commuting allowance, including full reimbursement of travel by public transport.
- Working from home allowance.
- Collective pension scheme and discount on additional health insurance.
- On-site company health centres with a gym, physiotherapists and occupational therapists.
- Vanderlande Academy and training facilities to boost your skills.
- A variety in Vanderlande Network communities and initiatives.
- And a great company restaurant and coffee bar with barista.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Background screening
For this position it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications or other relevant records, which may include criminal background or sanctions list checks, in accordance with our internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision. Candidates will always be informed about the process and their rights before any screening is initiated.
Skills Required
- Degree in Computer Science, Information Technology, Information Systems, or a related technical discipline
- Foundational knowledge of Linux and Windows Server administration
- Experience or affinity with Oracle Databases, SQL, Oracle PL/SQL, and database administration concepts
- Understanding of middleware platforms, application hosting, and system integrations
- Knowledge of networking fundamentals, including TCP/IP, DNS, routing, firewalls, and load balancing
- Experience with virtualization technologies such as VMware and Microsoft Hyper-V
- Experience with scripting and automation using Python, Shell scripting, or PowerShell
- Familiarity with Nagios-based monitoring and observability platforms
- Affinity with cybersecurity, vulnerability management, and patch management
- Strong analytical and troubleshooting skills with a structured approach to problem solving
- Proactive, pragmatic, and hands-on attitude
- Ability to work effectively in an international and multicultural environment
- Strong communication skills and professional command of English
- Willingness to participate in standby or on-call support activities
- Willingness to travel internationally occasionally
Vanderlande Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanderlande and has not been reviewed or approved by Vanderlande.
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Healthcare Strength — Health coverage is described as comprehensive, with day‑one eligibility in many U.S. roles and employer‑paid protections that reduce out‑of‑pocket exposure. Feedback suggests medical, dental, and vision are a clear strength.
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Retirement Support — Retirement offerings include a 401(k) with company match and immediate vesting in the U.S. Feedback suggests this forms a solid pillar of the total rewards package.
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Leave & Time Off Breadth — Paid time off, sick leave, and paid holidays are characterized as generous relative to peers. Compressed workweek options in some roles further support time away and recovery.
Vanderlande Insights
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions. The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation. Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
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