Do you thrive in high-stakes environments where technology keeps the world moving? Can you solve complex IT challenges, drive innovation, and support mission-critical updates with confidence?
Join us as an IT Solution Support Engineer and become the mastermind behind the seamless operation of our smart IT solutions at airports worldwide. In this role, you'll ensure baggage systems run smoothly, reliably, and efficiently, making a real impact on global travel.
Your position
As a Support Engineer, you are responsible for the support and lifecycle management of Vanderlande’s High Level Controls (HLC) solutions deployed at airports worldwide. The focus is on ensuring the reliable operation and continuous improvement of the software controlling the logistical transport of baggage, including integration with connected subsystems and data-driven solutions.
In this role, you take the lead in maintaining system stability and performance, analysing complex HLC-related issues, and ensuring that the solution behaves as designed within a business-critical environment. You contribute to integration activities between HLC and interfacing systems, supporting deployments, updates, and changes with minimal disruption to operations.
You work closely with both internal teams and external stakeholders across global locations, acting as a key point of contact for HLC support, troubleshooting, and continuous improvement initiatives.
Department
The Airports IT Services team is part of an IT Delivery group that is active globally in selling, delivering, and servicing our IT Solutions at Airports. You will work closely with other members of the team that are active in Sales, Engineering, Project Management and Life Cycle Services.
Your tasks and responsibilities
Ensure the reliable operation, stability, and performance of High Level Controls (HLC) systems deployed at Airports
Analyse and resolve complex HLC-related incidents and system issues
Act as a subject matter expert for HLC, providing advanced troubleshooting and root cause analysis
Support and contribute to the integration of HLC with connected subsystems and external interfaces
Assist in deployments, upgrades, patches, and system changes with minimal operational disruption
Verify and validate system interactions across interconnected platforms
Identify opportunities to enhance system performance, stability, and efficiency
Contribute to data-driven improvements and optimization initiatives
Act as a key point of contact for HLC support across global stakeholders
Collaborate with internal teams (engineering, operations, development) and external partners/customers
Communicate effectively on issues, resolutions, and improvement initiatives across international environments
Your profile
Professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical discipline
Foundational understanding of software development principles and High Level Control (HLC) systems within automated logistics environments
Foundational understanding of IT infrastructure and software development principles.
Strong affinity with Industrial Automation and logistic processes, specifically in relation to HLC systems and their interaction with material handling systems
Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Java code and Python scripting is a pre.
A results-driven professional with a proactive mindset.
Strong analytical skills and a constructive, critical approach to solving complex HLC and integration issues
Proactive, pragmatic and hands-on attitude in supporting live operational systems
Strong communication skills with good command of the English language.
Willing to travel up to 25% of the time.
What we offer
Working at Vanderlande comes with the support and space to grow, achieve, and enjoy the journey.
Here is what that looks like in practice:
Salary: € 4.900 to € 5.900 gross per month on a full-time basis (40 hours per week), excluding an 8% holiday allowance paid out annually. As you grow in the role and deliver results, there is room to move beyond this range.
40 vacation days per year (full-time): 20 statutory days plus a flexible budget of 20 more. Plenty of space to rest, travel, and recharge. Accrued pro-rata for part-time.
Flexible working hours and hybrid working: 2 days from home, 3 in the office per week, agreed with your team, so you can work in a way that fits your life.
€300 Health & Wellbeing budget per year, yours to spend on whatever keeps you at your best.
Commuting and home working allowances, including full reimbursement of travel by public transport.
Collective pension scheme and discount on additional health insurance.
Vanderlande Academy: training and development programmes to grow your skills and take your career where you want it to go.
On-site health centre with gym, physiotherapists, and occupational therapists at our Veghel campus.
Company restaurant and coffee bar with barista at our Veghel campus.
About Vanderlande
As one of the world's leading providers of tailor-made and process-automated solutions, Vanderlande reliably creates the most innovative, effective, and sustainable processes and systems for every individual customer requirement. With over 11,000 employees globally, we support over airports, parcel service providers such as DHL, UPS, and FedEx and global e-commerce companies like Zalando.
Ready to apply?
Are you interested in this position? Apply directly via our careers page with your CV. Questions about this role? Contact Fleur van den Brule (Recruiter) at [email protected].
PS: Due to process compliance, we cannot process email applications. Kindly use the correct vacancy link to apply for this vacancy.
Skills Required
- Professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or related technical discipline
- Foundational understanding of software development principles and High Level Control (HLC) systems
- Foundational understanding of IT infrastructure and software development principles
- Affinity with Industrial Automation and logistics processes related to HLC and material handling systems
- Knowledge and experience with Linux commands
- Knowledge and experience with Oracle PL/SQL
- Knowledge and experience with Oracle Databases
- Knowledge and experience with Java code
- Knowledge and experience with Python scripting
- Strong analytical skills and proactive, hands-on attitude for supporting live operational systems
- Strong communication skills with good command of English
- Willingness to travel up to 25% of the time
Vanderlande Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanderlande and has not been reviewed or approved by Vanderlande.
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Healthcare Strength — Health coverage is described as comprehensive, with day‑one eligibility in many U.S. roles and employer‑paid protections that reduce out‑of‑pocket exposure. Feedback suggests medical, dental, and vision are a clear strength.
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Retirement Support — Retirement offerings include a 401(k) with company match and immediate vesting in the U.S. Feedback suggests this forms a solid pillar of the total rewards package.
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Leave & Time Off Breadth — Paid time off, sick leave, and paid holidays are characterized as generous relative to peers. Compressed workweek options in some roles further support time away and recovery.
Vanderlande Insights
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions. The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation. Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
