Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As an IT Software Support Engineer, you will support, develop, and maintain software solutions for Technology Development (TD) and future HVM facilities in Boise, Idaho. This role requires strong troubleshooting skills, attention to detail, and the ability to learn quickly. You will work on critical manufacturing software, databases, and data analysis systems, collaborating extensively with other teams to ensure high-quality support, delivery, and uptime. The ideal candidate will drive efficiency and change by applying worldwide best-known methods (BKMs), and will be able to build relationships with customers, developers, and infrastructure teams across sites, and deliver a high-quality customer experience.This role will require participation in a 24x7 on-call rotation, and occasional travel to remote sites. Key Responsibilities- Minimize IT impact and reduce support levels.
- Resolve critical IT downtime issues through repairs or workarounds.
- Monitor and respond to line and IT system performance promptly.
- Contribute to AI systems and workflows to improve team effectiveness.
- Develop permanent software solutions for critical business needs.
- Design and build support, maintenance, and metric-gathering utilities.
- Collect, analyze, and present data, including efficiency enhancements and root cause analysis.
- Recommend solutions to improve production, engineering, and process efficiencies.
- Learn new tools to maintain and troubleshoot existing software.
- Create and manage training documentation for 1st and 2nd level IT support.
- Create and maintain KPIs and ITSI monitoring solutions. Splunk knowledge a plus.
- BS in Computer Science/Engineering or related field, or 1-2 years of IT support or semiconductor operations experience.
- Strong focus on continuous improvement and results.
- Excellent written, verbal, and cross-cultural communication skills.
- Proven analytical, troubleshooting, and debugging abilities.
- Strong organizational and project management skills.
- Ability to solve problems across teams and global locations.
- Working knowledge of: C#, Perl, Bash, Visual Basic (.NET), SQL, XML, Linux, Unix, Windows, Python, PowerShell, HTML
- Professional team environment and customer support experience.
- Background in manufacturing tracking systems or processes.
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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To learn more about Micron, please visit micron.com/careers
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at [email protected] or 1-800-336-8918 (select option #3)
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
Top Skills
What We Do
We are a world leader in innovative memory solutions that transform how the world uses information to enrich life for all. For over 45 years, our company has been instrumental to the world’s most significant technology advancements, delivering optimal memory and storage systems for a broad range of applications.
Why Work With Us
Global opportunities, team member development, and career advancement—Micron invests in you and celebrates your skills, a growth mindset, and the tenacity to strive. At Micron, everyone innovates.
