IT SOFTWARE ENGINEER - Operation AI

Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Key Responsibilities:

• Act as senior support for Tier 1 platforms (API Gateway, Automation, FTP/MFT, Web, Distribution), resolving complex incidents with RCA and ensuring SLA compliance.
• Perform deep troubleshooting (logs, configs, integrations), handle ERT outages, and drive permanent fixes and platform hardening.
• Use AI tools (Copilot, Claude, etc.) to accelerate diagnosis, log analysis, and reduce MTTR via faster root cause validation.
• Build AI-driven automation and self-healing workflows ; integrate AI into alerting, runbooks, and predictive operations.
• Collaborate globally with engineering and support teams , ensuring clear escalation, smooth handoffs, and knowledge transfer.
• Maintain documentation (SOPs, runbooks, KBs) and training to reduce escalations and expand operations ownership.

Requirement:

• Experience & Troubleshooting: 5+ years in Ops/DevOps; strong in resolving complex multi-layer issues (app to network).
• AI-Driven Engineering (Critical): Proficient with AI tools for troubleshooting, coding, documentation, and prompt engineering as the default workflow.
• Technical & Automation Skills: Strong scripting/programming, solid Linux admin, with API platforms, ITSM, and automation experience.
• Collaboration & Ecosystem: Good documentation and English skills; experienced with global teams and modern stack (CI/CD, cloud, containers, monitoring).

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact at [email protected] .
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
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