IT Site Support Specialist

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The IT Site Support Technician serves as the primary IT liaison for a designated manufacturing facility or job site, ensuring the seamless operation of all technological systems, including end-user devices, local and wireless network infrastructure, on-site servers, printing solutions, and manufacturing-specific hardware and software. This role is critical to minimizing downtime and maximizing production efficiency. The technician will provide comprehensive technical support, collaborate with site leadership, and evaluate IT processes to drive continuous improvement and align with business goals.

MINIMUM REQUIREMENTS

Education: Associate Degree in Information Technology, Computer Science, or a related field; or equivalent work experience. CompTIA A+, Network+, or similar certifications are advantageous.

Experience: Minimum of 3 years in an IT support role, preferably within a manufacturing or industrial environment.

•   Strong technical proficiency in IT systems and infrastructure.
•   Excellent problem-solving and analytical abilities.
•   Effective communication and interpersonal skills.
•   Ability to work collaboratively with cross-functional teams.

Travel: Up to 10%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

Technical Support and Maintenance

• Provide first-line support for hardware, software, and network-related issues, ensuring minimal disruption to manufacturing or job site operations.
• Install, configure, and maintain IT infrastructure, including workstations, servers, printers, and network devices.
• Monitor system performance and implement proactive measures—such as routine system audits, applying software updates, hardware diagnostics, and preemptive configuration adjustments—to prevent potential issues.
• Build dashboards that provide a single pane of glass of the demand and site health.

Collaboration with Site Leadership

• Act as the primary IT liaison for site leadership, participating in regular meetings to understand operational needs and challenges.
• Advocate for technological initiatives that enhance productivity and efficiency within the facility.

Continuous Improvement

• Identify opportunities to streamline IT processes related to production support
• Collaborate with cross-functional teams to implement process enhancements and measure their impact on performance.

Documentation and Compliance

• Maintain accurate records of IT assets, configurations, and support activities using the organization's asset management system, such as ServiceNow, to ensure traceability and compliance.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Develop and update standard operating procedures and user guides as needed.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.