IT Site Support Specialist

A position at FTI can be the answer to your future career. In this role, you’ll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

The IT Site Support Technician serves as the primary IT liaison for a designated manufacturing facility or job site, ensuring the seamless operation of all technological systems, including end-user devices, local and wireless network infrastructure, on-site servers, printing solutions, and manufacturing-specific hardware and software. This role is critical to minimizing downtime and maximizing production efficiency. The technician will provide comprehensive technical support, collaborate with site leadership, and evaluate IT processes to drive continuous improvement and align with business goals.

MINIMUM REQUIREMENTS

Education: Associate Degree in Information Technology, Computer Science, or a related field; or equivalent work experience. CompTIA A+, Network+, or similar certifications are advantageous.

Experience: Minimum of 3 years in an IT support role, preferably within a manufacturing or industrial environment.

•   Strong technical proficiency in IT systems and infrastructure.
•   Excellent problem-solving and analytical abilities.
•   Effective communication and interpersonal skills.
•   Ability to work collaboratively with cross-functional teams.

Travel: Up to 10%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

Technical Support and Maintenance

• Provide first-line support for hardware, software, and network-related issues, ensuring minimal disruption to manufacturing or job site operations.
• Install, configure, and maintain IT infrastructure, including workstations, servers, printers, and network devices.
• Monitor system performance and implement proactive measures—such as routine system audits, applying software updates, hardware diagnostics, and preemptive configuration adjustments—to prevent potential issues.
• Build dashboards that provide a single pane of glass of the demand and site health.

Collaboration with Site Leadership

• Act as the primary IT liaison for site leadership, participating in regular meetings to understand operational needs and challenges.
• Advocate for technological initiatives that enhance productivity and efficiency within the facility.

Continuous Improvement

• Identify opportunities to streamline IT processes related to production support
• Collaborate with cross-functional teams to implement process enhancements and measure their impact on performance.

Documentation and Compliance

• Maintain accurate records of IT assets, configurations, and support activities using the organization's asset management system, such as ServiceNow, to ensure traceability and compliance.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Develop and update standard operating procedures and user guides as needed.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward!
Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

• Your Personal Growth: Build your career path by taking advantage of our industry leading training and leadership development programs.

• Leverage Technology: Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.

• Uncompromised Safety: When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight. Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career. Through our career development and continued education programs, you’ll have options to position yourself for success.

FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER
FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

• Medical, Dental, Vision, and Prescription Drug Insurance

• Company-Paid Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Award-Winning Wellness Program and Incentives

• 401(k) Retirement & 401(a) Profit Sharing Plans

• Paid Time Off

• Performance Incentives/Bonuses

• Tuition Reimbursement

• And so much more!

*Regular/Full-Time Employees are eligible for FTI benefit programs.

We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

• Uncompromised focus on keeping people SAFE.

• Building TRUST in everything we do.

• REDEFINING what’s possible.

• Rewarding individual results that create TEAM SUCCESS.

If you’re ready to learn more about growing your career with us, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.