Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
Experienced IT professional performing specialized computer system analysis and technical support on site-specific applications (e.g. distinct warehouse and contact center management system applications, specific automation technologies, etc.) for a single operations location.
Where You'll Work
This role is onsite and will require you to work from our Bethlehem, PA. Relocation assistance is not available for this role. The shift will be Monday – Friday from 8am – 4:30pm. On Call as needed.
What You'll Do
Supports the client to identify requirements, research design and document, submit proposals and implement approved solutions.
Assists in the installation of technologies/systems, following approved processes and procedures.
Analyzes performance of site technologies and systems, providing 1st level event and incident response, resolve and document status and lessons learned.
Provides preventative maintenance on site-specific technologies (e.g. distinct warehouse & contact centers management system applications, specific automation technologies, remote operations & retail stores etc.), following established procedures with the authority to modify as necessary.
Provides user support for site issues responding 24/7 as required and escalates problems as appropriate. Adjusts daily working hours to accommodate site activities, migrations and roll outs.
Ensures adherence to industry and government standards while identifying exceptions. Implementing legal compliance measures.
What You'll Bring
Requires 3 – 5 years of work experience. Associate degree desired.
Analysis skills including consulting with users, to determine hardware, software or system functional specifications.
Continuing to enhance knowledge of the tools, procedures and processes needed to manage and support the site operations environment.
Knowledge of different applications/systems supported.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- 3 - 5 years of work experience
- Associate degree desired
- Analysis skills including consulting with users
- Knowledge of different applications/systems supported
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
