IT Site Support Manager

We are PZ Cussons. Our purpose is For everyone, for life, for good.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

Job Responsibilities

• Timely support of IT related issues across the factory
• Provide desktop/Laptop immediate support for all the users both on/off site
• Support TWMS system within the business warehouse
• Support WBNET System across the site
• Provide level-0 Support to PZW SAP across the site
• Work closely with the Local service desk to priorities and mange open calls related to PZ Wilmar factory
• Provide Support for Handheld terminals, Printers, Label printers and other devices across the site
• Identify LAN/WAN related issues, log calls and work closely with PZ Staffs to resolve incidents
• Test and evaluate New IT technology
• Support facilities across Meeting room, Access Controls and CCTVs on site
• Support Avaya system, MTR, and any other communication technology across the site
• Provide appropriate Support for new users across the site
• Monitor all IT related equipment on site and report any abnormality
• Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria
• Support the investigation of Network related issues across other PZ & Wilmar operating Units outside Nigeria especially during service outage
• Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria
• Ensure incident management are aligned with PZC and Wilmar standard operating procedures

Knowledge / Skills/ Qualifications/ Technical/ Professional experience:

• Knowledge/Qualifications:
• Educated to bachelor’s degree/HND at least degree level in an IT-related field.
• 3+ years’ IT experience within retail or an FMCG.
• Experience of working in a matrix organization.
• Experience of successfully working in cross functional teams
• Experience of initiating and creating business process improvements with IT
• Ability to demonstrate planning and organizational skills
• Ability to demonstrate creative problem solving
• Strong team player, able to work closely with other IT employees in the Global and Regional teams.
• Self-motivated.
• Excellent communication skills.
• Fluent in English
• International mind set
• Engaging and collaborative style
• Good influencing skills.
• Good planning and organizational skills
• Analytical and data literate
• Positive outlook
• Good Project Management skill

At PZ Cussons, we value diversity and make sure everyone feels included. We want our team to reflect society and our global customers. We welcome applicants from all backgrounds because your unique perspective helps us develop brands and create new products for our consumers. 

If you need extra support during this process, please inform us so that we can accommodate your needs appropriately. It is important to us that all candidates feel recognised and have a good experience with PZ Cussons as part of our commitment to inclusivity.

We're dedicated to creating an inclusive environment and we welcome applications from everyone.

PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!