Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting, Office, WarehouseJob Description
Provide reliable and efficient IT support across manufacturing, laboratory, warehouse, and office environments. Support business operations across two primary manufacturing sites and contribute to maintaining stable, secure, and high-performing IT systems.
What will you do?Deliver IT support to internal users across manufacturing, lab, office, and warehouse environments
Troubleshoot hardware, software, and basic network issues
Support production systems to ensure high availability and minimal downtime
Perform onboarding/offboarding, including hardware setup and user readiness
Monitor IT systems, infrastructure, and server room environment
Act as smart hands for server room operations, including rack and inventory management
Maintain IT asset inventory, lifecycle tracking, and documentation
Manage IT procurement through ERP systems (PR/PO creation, vendor coordination, delivery tracking)
Support software deployment, patching, and endpoint security updates
Support and troubleshoot video conferencing systems (Dell MTR, Logitech VC)
Set up and support townhall events and large meetings using Microsoft Teams
Collaborate with regional and global IT teams for issue escalation and project support
Coordinate and support local IT projects, including upgrades and deployments
Provide remote support to other Singapore sites and travel on-site when required
Work with vendors to deliver services and resolve technical issues
Contribute to continuous improvement initiatives, including automation and AI-related tasks
Provide after-hours or weekend support when required
Mid-level IT Support Analyst responsible for providing end-user support, maintaining IT operations, and supporting manufacturing environments across multiple sites in Singapore.
Education
Bachelor’s degree in IT or related field
Experience
3–5 years of IT support experience in a corporate or manufacturing environment
Experience supporting manufacturing or industrial environments is preferred
Experience working with IT ticketing systems and SLA-based support
Knowledge, Skills, Abilities
Strong knowledge of end-user computing (Windows 10/11, Microsoft 365)
Experience supporting legacy Windows systems (e.g., Windows 7, XP) in controlled environments
Hands-on experience in hardware troubleshooting and deployment
Basic understanding of servers, networking, and IT security
Experience in server room support (smart hands)
Knowledge of video conferencing systems (Dell MTR, Logitech VC)
Experience supporting Microsoft Teams meetings and events
Familiarity with ERP systems for IT procurement (e.g., SAP, Oracle)
Exposure to automation, scripting, or AI-related tools is an advantage
Experience supporting production or shopfloor systems with controlled OS environments is an advantage
Strong problem-solving and communication skills
Customer-focused with ability to work independently and as part of a team
Primary locations: Joo Koon & Marsiling, Singapore
Approximately 30% travel between both manufacturing sites
Support other Singapore sites remotely or on-site when required
Occasional after-hours or weekend support may be required
At Thermo Fisher Scientific, each one of our employees has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner, and safer.
Skills Required
- Bachelor's degree in IT or related field
- 3-5 years of IT support experience in a corporate or manufacturing environment
- Experience supporting manufacturing or industrial environments
- Strong knowledge of end-user computing (Windows 10/11, Microsoft 365)
- Basic understanding of servers, networking, and IT security
- Hands-on experience in hardware troubleshooting and deployment
- Experience in server room support (smart hands)
- Knowledge of video conferencing systems (Dell MTR, Logitech VC)
- Familiarity with ERP systems for IT procurement (e.g., SAP, Oracle)
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — The package includes a 401(k) with a strong company match and an employee stock purchase plan, which are viewed as meaningful components of total rewards.
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Leave & Time Off Breadth — Starting paid time off around three weeks, along with paid holidays, sick time, bereavement, volunteer time, and options to add more, is consistently highlighted as a strength.
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Parental & Family Support — Paid parental leave for primary caregivers plus additional bonding time, together with adoption/fertility assistance and childcare benefits, provides robust family support.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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