IT On-Site Services Lead, Turkey and Eurasia

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
As a member of the on-site services team, you provide technical support and operational excellence related to IT services.
How you will contribute

• The Infrastructure Services IT Operations Lead is accountable for all aspects of Information Technology Service Management within the countries cluster of Turkey and Eurasia (Georgia, Kazakhstan).

• You will identify the business needs for Information Technology Services, and recommend IT programs and services. To accomplish this, you will engage the relevant Global/Regional Centres of Excellences for the delivery of services, while leading Transformation and building sustainable talents.

• Influence and guide business process owners in leveraging Information Systems innovation and adoption of new technology to maximise business value.

• You will work with technology teams at global, regional, and in-country levels to ensure that enterprise initiatives and supplier agreements are delivered to local markets cost effectively and with a high degree of customer satisfaction.

• To excel in this role, you will effectively oversee the vendors performing these services for Mondelēz International and work closely with the wider IT team to ensure seamless alignment and provide overall leadership for IT field services in your area who support IT infrastructure setups, namely networks, hosting, end-user computing, printing, fixed and mobile voice services. You will also work with vendors to ensure resource needs are being met.

• You will manage the country IT Infrastructure Services budget; Costs spending are tracked and monitored, meeting regional finance thresholds.

• You will monitor and communicate client satisfaction within your area and is accountable for ensuring delivery of service quality improvements. Monitors appropriate geographic KPIs/SLAs for IS services and solutions to the business. Review periodically the services with business and Delivery groups.

• Compliance and Integrity

1. Know the ethical and legal compliance responsibilities of the position, apply integrity in all aspects of professional conduct
2. Maintain an environment where employees can speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Bachelor's degree in information systems/Computer Science/Business or equivalent required.
• Fluency in English, Turkish languages written and spoken required.
• Fluency in Russian language will be a plus.
• ITIL foundation certification required - current V4 preferred.
• Minimum 7 years' experience in similar roles and good understanding of IT/IS/environment/services/technology required.
• Proven experience in multinational environments working with multicultural teams will be a strong plus.
• Self-starter who is able to operate independently/remotely with strong analytical capability.
• Good knowledge and understanding of SAP and general Financial and Procurement processes.
• IT Infrastructure technology, vendor relationship management and customer engagement experience and business acumen.
• Working effectively with internal and external teams, leading when necessary.
• Supplier relationship and contract management.
• Customer service and communicating effectively, verbally and in writing.
• Experience on Service-Now platform will be a plus.
• Travel requirements: Ability to travel within role's countries scope.

More about this role
What you need to know about this position:
What extra ingredients you will bring:
Education / Certifications:
Job specific requirements:no
Travel requirements:
Work schedule:
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Technology Infrastructure
Technology & Digital