Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
As a member of the Infrastructure Services team, you provide technical support and operational excellence related to IT services.
How you will contribute
- The Infrastructure Services IT Operations Lead is accountable for all aspects of Information Technology Service Management within the countries cluster of Poland and the Baltics.
- You will identify the business needs for Information Technology Services and recommend IT programs and services. To accomplish this, you will engage the relevant Global/Regional Centres of Excellences for the delivery of services, while leading Transformation and building sustainable talents.
- Influence and guide business process owners in leveraging Information Systems innovation and adoption of new technology to maximise business value.
- You will work with technology teams at global, regional, and in-country levels to ensure that enterprise initiatives and supplier agreements are delivered to local markets cost effectively and with a high degree of customer satisfaction.
- You will work with the Cyber Security (CISO) team and guide the business, to ensure a high level of IT infrastructure security is maintained, and vulnerabilities are addressed.
- To excel in this role, you will effectively oversee the vendors performing these services for Mondelēz International and work closely with the wider IT team to ensure seamless alignment and provide overall leadership for IT field services in your area who support IT infrastructure setups, namely networks, hosting, end-user computing, printing, fixed and mobile voice services. You will also work with vendors to ensure resource needs are being met.
- You will manage the country IT Infrastructure Services budget; Costs spending are tracked and monitored, meeting regional finance thresholds.
- You will monitor and communicate client satisfaction within your area and will be accountable for ensuring delivery of service quality improvements. You will monitor appropriate geographic KPIs/SLAs for IS services and solutions to the business and review periodically the services with business and Delivery groups
- Compliance and Integrity:
- Know the ethical and legal compliance responsibilities of the position, apply integrity in all aspects of professional conduct
- Compliance and Integrity: Maintain an environment where employees can speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Bachelor's degree in Information Systems/Computer Science/Business or equivalent required.
- Minimum 7 years' experience in similar roles and good understanding of IT/IS/environment/services/technology required. Experience within Manufacturing environment is beneficial.
- ITIL foundation certification required - current V4 preferred.
- Fluency in English, Polish languages written and spoken required.
- Self-starter who is able to operate independently/remotely with strong analytical capability.
- Proven experience in multinational environments working with multicultural teams will be a strong plus.
- Good knowledge and understanding of SAP and general Financial and Procurement processes.
- Experience on Service-Now platform will be a plus.
- Working knowledge of cyber security principles, practises and standards will be a plus
- IT Infrastructure technology, vendor relationship management and customer engagement experience and business acumen.
- Working effectively with internal and external teams, leading when necessary.
- Supplier relationship and contract management.
- Customer service and communicating effectively, verbally and in writing.
- Travel requirements: Ability to travel within role's countries scope, occasionally in Europe (M&A Projects, Regional Team Meetings)
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Technology Infrastructure
Technology & Digital
Top Skills
What We Do
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 90,000 individuals around the world.
Our Purpose
Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Our Brands
We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum.
Our People
Our 90,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are.
Our Strategies
We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands, and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities:
• Growth: accelerate consumer-centric growth
• Execution: drive operational excellence
• Culture: build a winning growth culture
Why Work With Us
We offer passionate, energetic and curious people a huge choice of careers in our fun, fast-paced, global business. We operate in four regions: Asia, Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.
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Mondelēz International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
#TeamMDLZ Flexible Working Pledge: We Trust each other to work flexibly and productively We show Empathy, encouraging belonging and connection We are Mindful of making space and taking time
