IT Services Technician

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Desktop Support Technician, you'll be the primary on-site IT resource for our Raleigh office, delivering exceptional support in a fast-paced, high-visibility environment. You'll combine strong troubleshooting skills with hands-on technical expertise to keep teams connected, productive, and ready for action-especially during critical, high-pressure moments tied to the sports season. This role offers the opportunity to work independently, adapt quickly, and make a direct impact on day-to-day operations.
What You'll Do

• Provide exceptional, customer-first IT support for end users across Windows, macOS, iOS, and Android platforms.
• Serve as the primary on-site technical resource, independently diagnosing and resolving hardware, software, network, and connectivity issues.
• Support and troubleshoot basic A/V technologies, including conference room setups, displays, microphones, cameras, and collaboration tools.
• Respond effectively to high-pressure support situations, prioritizing rapid resolution with minimal disruption to business operations.
• Collaborate with remote IT teams and business partners to escalate, troubleshoot, and resolve complex issues as needed.
• Utilize ITIL/ITSM principles to manage incidents and requests efficiently while maintaining clear documentation.
• Work a flexible schedule aligned with the sports calendar, including evenings, weekends, or event-driven support as required.

What You'll Bring

• At least 3 years of experience providing enterprise desktop or end-user support in a fast-paced environment.
• Strong troubleshooting skills across operating systems, enterprise applications (such as O365 and G Suite), and foundational network concepts.
• Hands-on experience supporting A/V and collaboration technologies in meeting rooms or event-driven environments.
• Proven ability to work independently, manage competing priorities, and make sound technical decisions with limited oversight.
• Excellent communication skills, a calm demeanor under pressure, and a strong customer service mindset.
• Exceptional organizational skills, attention to detail, and a proactive approach to problem-solving.
• Relevant certifications (Microsoft, CompTIA, ITIL/HDI, or customer service-focused credentials) are a plus.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US hourly rate for this full-time position is 25.77 USD - 32.21 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.