Primary Purpose of Position:
Perform support and project responsibilities in the Information Technology (IT) Services team in the Information Systems (IS) Department.
Essential Functions
End User Support
- Perform support of desktops, laptops, printers, mobile devices and other hardware.
- Support the use and troubleshooting of Microsoft Office and other software.
- Support the migration of desktops and laptops to Windows 10.
- Review vulnerability scans and implement recommended changes.
- Audit and provision software on desktops and laptops.
- Support the use of operating systems and software applications including, but not limited to, Windows, Microsoft Teams, Microsoft Office and Adobe applications. Maintain and enforce software policies and standards.
Information Security Program
- Perform support of security solutions as assigned.
Project Work
- Work on assigned projects.
Requirements and Qualifications
- Possess a service orientation and attitude in working with others.
- Be detail-oriented and methodical in solving problems and managing multiple projects.
- Possess an aptitude toward learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies.
- Possess a working knowledge of Microsoft solution and products.
Physical Requirements
- Involves work of a technical nature usually performed sitting such as operation of a computer.
- Involves work of a technical nature usually performed standing in delivering and supporting hardware.
- Involves movement between departments to facilitate work.
- Involves lifting to installing and relocate computers and monitors. Must be able to lift 30lbs.
Internal and External Contacts
- This position regularly interacts in both verbal and written form with employees, vendors, and contractors of BXP.
Reporting Structure
- This position reports to the Manager, IT Services who provides supervision, guidance and evaluates work performance on a periodic basis.
Salary Range:
$18.00 per hour. BXP offers a competitive total rewards package including base salary and annual discretionary bonus. The range represents expected base salary; compensation will be determined based on role, skills, experience, qualifications, location, and other job-related factors. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more.
BXP is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.
Skills Required
- Service orientation and positive attitude when working with others
- Detail-oriented and methodical problem solving and multitasking
- Aptitude for learning technical concepts and new technologies quickly
- Working knowledge of Microsoft solutions and products
- Ability to lift and install computers and monitors (must be able to lift 30 lbs)
- Ability to support and troubleshoot desktops, laptops, printers, mobile devices, and common software
What We Do
At BXP (NYSE: BXP), our people are our most important asset, and our people are passionate about great space and place. This group of more than 750 individuals brings talent, energy, and experience to the task of identifying and capitalizing on real estate opportunities, and lead the industry in every facet of our operations. Our quality workplace ensures that employees have the opportunity to make their maximum contribution to BXP and to their own career goals. As the largest publicly traded developer, owner, and manager of premier workplaces in the U.S., we have the financial strength, industry relationships, and focus on responsible and sustainable business practices, to be leaders in our six markets – Boston, Los Angeles, New York, San Francisco, Seattle, and Washington, DC. The Company is a fully integrated real estate company, organized as a real estate investment trust (REIT), and is well known for our in-house building management expertise and responsiveness to client needs. We offer employees a full range and choice of benefits that support you through every stage of life. Our comprehensive and competitive benefit program offerings include: • Health, dental and vision insurance • Generous paid time off • Retirement Savings Plan with company match • Employee Stock Purchase Program • Commuter Benefit Program • Tuition Reimbursement • Wellness Programs
