Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.
Service Support Analyst
Ebury Leon Office - Hybrid: 4 days in the office, 1 day working from home per week
The Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.
The Position
The post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of cloud-based infrastructure, IT-related projects and activities. You will be required to travel to other Ebury offices, worldwide, sometimes at short notice.
What you’ll do
● Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices
● Provide local and remote desktop support to 2000+ users in 51 offices globally
● Setting up and configuring new laptops and desktops
● Assisting with on/offboarding process in accordance with HR & IT procedures
● Provide IT-based training to internal end users
● Completing internal user moves
● Creating purchase requisitions for IT hardware/software
● Undertake small to medium-sized IT projects as instructed to
Other
● Prepare documentation where appropriate
● Provide assistance and support to colleagues in IT-related matters
● Ensure that a high level of customer service and support is provided to all internal and external customers at all times
What you’ll need
● Advanced understanding of the Windows OS, Linux, Mac OS X and Chrome OS
● Intermediate understanding of networking and cloud technologies
● Google Workspace applications and products
● MS Office
● Proficiency in written and verbal communication in English.
Desirable experience
● ITIL
Why Ebury?
- Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
- Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- Central Office: A fantastic location with excellent transport links.
Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!
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About us
Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.
Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team.
At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.
The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.
We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.
Skills Required
- Advanced understanding of Windows OS
- Advanced understanding of Chrome OS
- Advanced understanding of macOS (Mac OS X)
- Advanced understanding of Linux
- Intermediate understanding of networking
- Intermediate understanding of cloud technologies
- Experience with Google Workspace
- Experience with Microsoft Office
- Proficiency in written and verbal English
- Willingness and ability to travel to other offices worldwide at short notice
- ITIL
What We Do
About Ebury® Ebury is a Fintech company specialised in international payments, collections, and foreign exchange services. It offers financial solutions aimed mainly at SMEs and midcaps. Ebury offers foreign exchange activity in over 130 currencies - for both major and emerging markets - as well as cash management strategies, trade finance, and foreign exchange risk management. Founded in London in 2009 by Spanish engineers Juan Lobato and Salvador García, the company has grown its global market presence to a network of 31 offices in 21 countries and more than 1,300 employees. Throughout its history, the company has received more than 20 international awards, including the Financial Times 1000 Europe's fastest-growing companies 2020 and The Sunday Times Tech Track 100. All these recognitions place Ebury as one of the leading European financial technology companies. ebury.com
