The Role
As an IT Services Engineer, you'll design and support workplace technologies, act as a senior point for the Service Desk, and lead automation projects, collaborating with various teams to enhance IT services.
Summary Generated by Built In
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
The Service Challenge: Engineering Zopa’s Digital Workplace
At Zopa, technology is central to everything we do — helping our people collaborate, innovate, and deliver brilliant experiences. Our Workplace Technology team ensures every Zopian has the tools and support they need to do their best work. If you’re driven by solving complex problems, collaborating across teams, and using automation to make systems smarter, this role is for you.
As an IT Services Engineer, you’ll take ownership of how Zopa’s workplace technology evolves. You’ll design, implement, and support solutions across Microsoft 365, Intune, Okta, Zoom, Jamf, Jira, and Confluence — with a focus on automation, scalability, and efficiency. You’ll work closely with InfoSec, Networking, and Platform Engineering to deliver secure, reliable, and seamless IT services while championing innovation and continuous improvement.
Your impact:
- Design, implement, and maintain IT services and workplace technologies that enable Zopians to do their best work.
- Act as a senior escalation point for the Service Desk, supporting complex troubleshooting and root cause analysis.
- Lead or contribute to cross-functional projects — e.g. zero-trust initiatives, endpoint automation, or AI workflow enhancements.
- Collaborate with InfoSec, Networking, and Platform Engineering to ensure services are secure and scalable.
- Continuously improve processes, identifying automation and standardisation opportunities.
- Contribute to the strategic roadmap for Workplace Technology, defining standards and best practices.
- Mentor and support colleagues across IT Services, building technical capability and knowledge sharing.
- Deliver clear, concise documentation for both technical and non-technical users.
Your toolkit:
- You don’t need to know everything — but here’s what would help:
- Solid experience in IT services, systems engineering, or workplace technology roles.
- Strong technical knowledge of Microsoft 365, Intune, Tanium, Okta and Zoom
- Working knowledge of Mac hardware and systems including iOS and Jamf
- Experience automating tasks using PowerShell, Python, or similar scripting tools.
- Knowledge of endpoint management, security hardening, and identity management principles.
- Experience collaborating with teams such as InfoSec, Networking, or Platform Engineering.
- Excellent troubleshooting, analytical, and communication skills.
- A passion for using automation and AI to improve service delivery.
Bonus points if you have:
- Experience delivering IT transformation or automation projects.
- Familiarity with zero-trust security principles and architecture.
- Exposure to monitoring tools or endpoint analytics solutions.
- ITIL Foundation or Microsoft/Azure certifications.
- Experience configuring virtual desktops, such as AWS Workspaces or Citrix
Why you'll love it here:
- Work in a modern tech environment with autonomy and real impact.
- Collaborate with experts across Zopa’s Technology division.
- Play a key role in shaping the future of our digital workplace.
- Join a culture that encourages innovation and continuous learning.
- Be part of a team that uses AI and automation to redefine IT service delivery.
How we measure success:
- Successful delivery of engineering and automation projects.
- High service reliability, efficiency, and user satisfaction.
- Positive collaboration with cross-functional teams.
- Proactive contribution to strategic and operational improvements.
#JA-LI1
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office 2-3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.)
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Top Skills
Confluence
Intune
JAMF
JIRA
Microsoft 365
Okta
Powershell
Python
Tanium
Zoom
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The Company
What We Do
We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.
