Are you an IT problem-solver who thrives on variety and delivering excellent customer service?
At National Star, technology helps transform lives. We're looking for an enthusiastic IT Services Engineer to join our friendly IT team, supporting staff, learners and residents across multiple sites.
This is far more than a typical helpdesk role. One day you could be troubleshooting network issues, the next supporting Microsoft 365, setting up AV for a major event, configuring mobile devices, or helping keep critical systems running in our 24/7 care and education environments.
What you'll be doing:
• Providing first and second line IT support across hardware, software, networks and mobile devices
• Supporting Microsoft 365, Windows environments, telephony and business systems
• Maintaining IT infrastructure including wireless networks, VPNs and connected devices
• Installing, configuring and repairing IT equipment across our sites
• Delivering outstanding customer service and resolving issues quickly and effectively
What we're looking for:
• At least 2 years' recent experience in a 2nd line IT Support role
• Strong troubleshooting skills across hardware, software and networking
• Good device deployment and support experience including provisioning and maintaining laptop, tablet and phone configuration through Intune Admin Center
• Knowledge of Windows, Active Directory, DHCP, DNS
• Strong understanding across the full Office 365 suite
• Excellent communication and customer service skills
• Good understanding of ITIL, Cyber Essentials and ServiceDesk Best practice. ITIL Qualification would be advantageous
• A proactive, hands-on approach and willingness to learn
• Full UK driving licence and ability to travel between sites
Why National Star?
National Star is a charity dedicated to enabling people with disabilities to realise their potential as equal and active citizens. Every member of our team plays a part in making that happen.
In return, you'll join a supportive team where no two days are the same, gain exposure to a broad range of technologies, and see first-hand the difference your work makes to people's lives.
If you enjoy solving problems and want your work to have real purpose, we'd love to hear from you.
Contract Type: Permanent | Contract: Full time | Salary: £27,500 - £32,000 depending on experience | Location Status: On site (Ullenwood) with travel to other sites as required | Interview Date: Interviews will be held during the course of the advertisement, please apply early as the vacancy may close if a suitable applicant is found. | Closing Date: 27/10/2026
Skills Required
- At least 2 years of recent experience in a second-line IT Support role
- Strong troubleshooting skills across hardware, software, and networking
- Experience provisioning and maintaining laptops, tablets, and phones through Intune Admin Center
- Knowledge of Windows, Active Directory, DHCP, and DNS
- Strong understanding of the full Microsoft Office 365 suite
- Excellent communication and customer service skills
- Understanding of ITIL, Cyber Essentials, and service desk best practices
- ITIL qualification
- Proactive, hands-on approach and willingness to learn
- Full UK driving licence and ability to travel between sites
What We Do
National Star is a charity and specialist education provider supporting people with physical and learning disabilities and acquired brain injuries. It offers further education, training, personal development, and residential services, including personalised day and residential courses, transition support, accommodation, and wellbeing services. Its mission is to help people with disabilities realise their potential as equal and active citizens and live with greater independence.
