IT Services Coordinator

InTTrust is a trusted Technology and Digital Solutions provider creating value for customers, encompassing IT Consulting and Implementation services, Database Operation, Administration and Optimization services, IT Managed Services, Cloud Governance & Security services. We are experts on Digital Transformation Solutions, Custom Applications Development & Application Modernization, IoT and ML/AI solutions, Design and Implementation of Private/Public/Hybrid Cloud solutions together with Multi-Cloud Integration.

In behalf of our biggest clients in energy, we are seeking to hire a talented IT Services Coordinator to join our team and contribute to the success of small scale IT projects. This position offers a hybrid work model based in central Athens. The ideal candidate will be responsible for contributing to the following:

On Incident Management:

• Collects information to facilitate the resolution of incidents and assigns them in accordance with established protocols. Escalates incidents when required.
• Informs pertinent individuals about the measures taken. Engages with users and stakeholders to keep them updated on the status of incidents.
• Supports the upkeep of records and documentation pertinent to incidents.

On Organization Facilitation:

• Creates an organized series of meetings, events, or workshops aimed at addressing complex issues.
• Grasps the necessary outcomes and deliverables from teams and guides them in achieving these goals.

On Project Management:

• Collaborates independently or with a small team, engaging in every phase of the project. Utilizes suitable project management techniques and tools.
• Coordinates the project strategy with stakeholders and develops achievable project plans that encompass scope, schedule, quality, risk, and communication strategies.
• Monitors progress against the project timeline, effectively managing stakeholder engagement as needed.

• Bachelor's degree in Business, Information Technology, or a related discipline.
• At least 3 years of experience in IT support and/or service management.
• A minimum of 1 year of experience in large-scale organizations.
• Experience in the electricity, natural gas, or utilities sectors is preferred.
• Certifications in Project Management or Service Management will be considered a plus.

Soft Skills:

• Exceptional problem-solving and analytical abilities.
• Outstanding communication and teamwork skills.
• Strong commitment to professionalism, integrity, and accountability.
• Dedication to customer satisfaction.
• Emphasis on quality.

• Attractive salary package commensurate with experience and qualifications.
• Comprehensive Private Health Insurance.
• Opportunities for Training & Development.
• Company Laptop.

Candidates should be:

• Must be authorized to work in the EU.
• Proficient in Greek.

InTTrust S.A. is proud to be an equal opportunities workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, colour, national origin, gender, sexual orientation, religion, disability or genetic information, or any other protected classification. We are committed to ensuring that our applicants and employees are respected, treated fairly and with dignity.