IT Services Analyst

Job Summary:

The IT Services Analyst is a key role within Revance’s growing Information Technology organization, requiring a balance of technical and customer service skills. This position is responsible for providing timely support and problem resolution to internal customers on their information technology needs. An overall understanding of quality client service and the instinct to think critically and act strategically are essential for success within our organization. There is ample opportunity to learn and advance in our fast paced, dynamic, and growing work environment.

• Reporting to: Sr Manager, Services and Vendor Management
• Location:  Johnson City, TN Onsite

Responsibilities/Essential Duties:

• Prioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks.
• Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification.
• Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems.
• Effectively prioritizing workload to maximize customer satisfaction and efficiency.
• Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees.
• Provide after-hours IT support, as needed.
• Perform other tasks, as directed by IT Manager and project leaders.

Basic Qualifications: 

• Bachelor’s degree & 2 years of directly related experience

OR

• Associate’s degree & 4 years of directly related experience

OR

• High school diploma / GED & 6 years of directly related experience 

Preferred Qualifications:

• Minimum 3 years of experience in IT support with significant PC experience in a client-server environment.
• Prioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks.
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strong organizational skills and ability to multi-task in a growing business environment.
• Detail-oriented with a focus on quality and accuracy.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification.
• Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems.
• Effectively prioritizing workload to maximize customer satisfaction and efficiency.
• Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees.
• Self-starter, customer service-oriented, and excellent problem solver and troubleshooter.
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strong organizational skills and ability to multi-task in a growing business environment.
• Detail-oriented with a focus on quality and accuracy.
• Ability to learn new software platforms quickly.
• Provide after-hours IT support, as needed.
• Perform other tasks, as directed by Sr IT Manager and project leaders.

Company Summary:

Crown is a proud member of the Revance Portfolio of skincare offerings. Revance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, Revance meets the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments.

What Revance invests in you:

• Competitive Compensation including base salary and annual performance bonus
• Paid time off, holidays, and floating holidays that can be used for whatever you choose
• Generous healthcare benefits, Employer HSA match, 401k match, wellness discounts and much more

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.”

Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.