IT ServiceNow Platform Manager (US Remote)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

We are seeking a highly motivated and experienced individual to manage our ServiceNow Platform and lead our team responsible for its administration, development, and strategic direction, including core modules such as ITSM, GRC, and CMDB. This role is pivotal in ensuring our ServiceNow platform delivers exceptional user experiences, streamlines IT operations, and aligns with our broader business objectives.

Scope of Responsibilities / Expectations:

• Platform Management: Oversee the entire ServiceNow platform, ensuring optimal performance, availability, and security. 

• Team Leadership: Lead and mentor a team of ServiceNow developers and analysts, fostering a collaborative and high-performing environment, providing coaching to support the team in achieving their individual development goals.

• Strategic Vision: Develop and implement a ServiceNow roadmap that aligns with IT and business strategies, driving innovation and continuous improvement.

• User Experience Focus: Champion a user-centric approach, gathering feedback, analyzing user needs, and implementing solutions that enhance employee productivity and satisfaction.

• Project Management: Lead ServiceNow projects, from requirements gathering to implementation, ensuring timely delivery and successful outcomes.

• Stakeholder Engagement: Collaborate with IT and business stakeholders to understand their needs, gather requirements, and ensure alignment with ServiceNow capabilities.

• Collaboration: Work across functional teams in a global environment.

Desired Background/Knowledge/Skills:

• ServiceNow Expertise: Deep understanding of ServiceNow architecture, best practices, and core modules (ITSM, GRC, CMDB). 3-5 years experience preferred.

• Leadership Experience: Proven track record in leading and managing technical teams in a large enterprise environment, fostering a positive and collaborative culture.

• Strategic Thinking: Ability to develop and execute a strategic vision for the ServiceNow platform, aligning with organizational goals. Maintain a broad understanding of the current and emerging IT Service Management trends and developments

• Customer Focus: Strong commitment to understanding and meeting user needs, with a focus on delivering exceptional experiences.

• Project Management Skills: Experience in Agile project management methodologies and managing complex IT projects, from initiation to closure.

• Excellent Communication: Ability to communicate effectively with technical and non-technical stakeholders at all levels, and represent complex topics verbally and visually to leadership in a concise manner

Notes: Candidates can reside anywhere in the US.

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Basic Requirements

• Bachelor's Degree with 8+ years of professional experience

• AND 3+ years of experience in ServiceNow platform

• AND 2+ years of professional leadership skills

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].