Are you passionate about providing exceptional customer service? Do you desire to be a resource for internal users to troubleshoot computer issues? Are you intrigued by the idea of providing resolutions to technical problems? Then the IT ServiceDesk Intern role may be the job for you! The IT ServiceDesk Intern position supports the Gas South IT & PMO department with resolutions to entry-level end-user calls and improves overall response time to Helpdesk tickets.
Are you a fit?
A successful candidate for this role is proactive, ready to learn and always looking to find the best possible solutions for the business and our employees. You continuously work towards enhancing our customer experience and ability to manage direct communication with customers over the phone as well as through email and chat. You are ready to work towards the start of your IT career, and you value diversity and build / maintain relationships based on honesty and trust.
JOB RESPONSIBILITIES:
- Respond to requests for technical assistance in person, via phone, and electronically.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise users on appropriate action.
- Follow standard helpdesk procedures.
- Log all helpdesk interactions.
- Escalate complex issues to the appropriate resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Setup end-user hardware such as PCs, monitors, printers, keyboards, mice, and phones.
EDUCATION/KNOWLEDGE/EXPERIENCE:
- Rising Junior or Senior pursuing a Bachelor' Degree in Computer Science, or another related field.
- Computer proficiency with knowledge of Microsoft OS and Office Suite applications.
- Basic hardware troubleshooting.
- Demonstrated excellent working knowledge of Word, Excel, Outlook, and PowerPoint.
- Ability to quickly learn and work with multiple computer systems.
Pay range is commensurate with education, experience, specialized skills or certifications, etc.
Our Purpose and Culture
At Gas South, we approach each day knowing we have an opportunity to make a difference in people’s lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert’s Big Adventure and many others, we’re proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.
Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination.
Benefits for full-time employees include:
- Full medical, dental, and vision coverage
- Employer-paid life and disability coverage
- Annual employer contributions of up to 12.5% to your 401k
- Remote work options available based on business needs
- Annual performance incentive is a % of annual benchmark based on position level
- Paid four-week sabbatical every five years
- Opportunities to volunteer in the community
- Education assistance up to $5250 per year
Skills Required
- Rising junior or senior pursuing a bachelor's degree in Computer Science or a related field
- Computer proficiency with knowledge of Microsoft operating systems and Office Suite applications
- Basic hardware troubleshooting skills
- Excellent working knowledge of Word, Excel, Outlook, and PowerPoint
- Ability to quickly learn and work with multiple computer systems
What We Do
Gas South is the largest retail natural gas provider in the Southeast. In December 2020, Gas South acquired Infinite Energy and now serves over 425,000 residential, business and governmental customers throughout the Southeast. While growing in size, our purpose remains the same, to “Be A Fuel For Good”. We’re dedicated to putting people first in everything we do. That means we offer low rates with no deposit, exceptional customer service and our commitment to give 5% of profits to support children in need. We’re also committed to investing in our employees. By encouraging our associates to grow in their careers, we can make our employees’ lives better—and that makes Gas South better. Since 2016, we’ve been recognized as one of the “Top Workplaces in Atlanta” four times by the Atlanta Journal-Constitution. We approach every day knowing we have an opportunity to make a difference, and the difference is good. Gas South is a wholly owned subsidiary of Cobb EMC, one of the country’s largest electric cooperatives. For more information, visit GasSouth.com.
