IT Service Engineer

We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.
The Team:
Internal IT is at the heart of Celonis' business. Internal IT provides nonstop global support to Celonis operations, and is a vital piece to the puzzle. We implement, maintain, and operate the company's global corporate IT infrastructure.
The Role:
As an IT Support Engineer, you will use your knowledge and skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You will troubleshoot and solve straightforward problems that do not have defined Standard Operating Procedures.
The work you'll do:

• Resolve, transfer or escalate IT tickets raised by internal employees
• Work in an international IT support team to solve issues globally
• Troubleshoot and resolve various technical issues via phone, email and remote control
• Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
• 1st contact & responsible for Onboarding of new Celonis employees in the US
• Communication with our users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment
• Develop documentation/user guides for common user issues
• Mobile Device support for corporate smartphones
• On-site support for the Celonis Raleigh Office
• Ability to work on a weekly shift
• Ability to be on-call
• To be the 1st contact person in IT-questions for a large rising and cool company
• Learn everyday something new in our international IT team
• To be a very good service provider in a superfluid company

The qualifications you need:

• Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016)
• Basic knowledge of Active Directory
• Basic knowledge of TCP/IP networks
• Microsoft O365 knowledge
• Operate and maintain network printers and network components like video-conferencing systems based on Zoom
• Trouble shoot drivers / software applications
• Knowledge in Mobile Device Management solutions
• Prior experience in desktop support and equipment

The base salary range below is for the role in the specified location, based on a Full Time Schedule.
Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.
The base salary range below is for the role in California, based on a Full Time Schedule.
$70,000 - $90,000 USD
What Celonis can offer you:

• The unique opportunity to work within a new category of technology, Execution Management
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here
• Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us
Since 2011, Celonis has helped thousands of the world's largest and most esteemed companies yield immediate cash impact, radically improve customer experience, and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organization has a common language for how the business runs, visibility into where value is hiding, and the ability to capture it. Celonis is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
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