The Role
The IT Service Desk role involves providing technical support, managing IT assets, helping with device management, and maintaining user documentation.
Summary Generated by Built In
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Join our dynamic IT Service Desk team! As our company continues to expand at an exciting pace, we're looking for a dedicated and skilled individual for IT Service Desk role. This position is crucial for ensuring our employees receive top-notch technical support and that our service quality remains uncompromised as our user base grows. If you thrive in a fast-paced environment and are committed to delivering excellent service, this could be the perfect fit.
Responsibilities
- Receiving and handling user requests in the scope of IT support
- Preparation of user equipment, diagnostics of the technical condition of the equipment before sending it for repair
- Creating user instructions and keeping them up to date
- Access granting to internal services/applications
- Administration of the corporate messenger and mail system
- Keeping and maintaining IT Assets inventory
- Maintaining and updating IT asset inventory, ensuring proper documentation and control
- Assistance in device management
- Assisting with the setup, maintenance, and improvement of audio-visual systems in meeting rooms
Requirements
- Strong interpersonal and communication skills to interact effectively with technical and non-technical users.
- Proficiency in various operating systems (Windows, macOS, Linux) and their installation, maintenance, and troubleshooting
- Responsible attitude toward assigned tasks and a keen eye for detail.
- Practical experience in managing global corporate IT systems (Google workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta)
- Excellent problem-solving skills and ability to diagnose and resolve technical issues.
- Strong communication skills, both written and verbal.
- Experience with IT Asset Management Systems.
- Experience in a self-driven role within a technology-focused organization.
- Experience in diagnosing and resolving hardware, software, and network issues.
- Familiarity with networking concepts (TCP/IP, VPN etc.,).
Nice to have
- Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.).
- Understanding of ITILExperience with Jira/Confluence
- Experience in Mobile Device Management (MDM) and identity providers like Okta.
- Experience selecting, installing, and configuring audio systems in meeting rooms
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request [email protected]. You may report a violation referred to in the Procedure under the terms specified therein.
Top Skills
Audio-Visual Systems
Confluence
Google Workspace
Itil
JIRA
Linux
macOS
Manage Engine
Okta
Tcp/Ip
Vpn
Windows
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The Company
What We Do
Capital provides software that enables founders to raise, hold, spend, and send funds all in one place. Capital has evolved its flagship fundraising tool (formerly known as Party Round) to provide founders with banking solutions that streamline their startups.
