IT Service Desk Intern
Role Overview
Rapid7 is seeking curious, resourceful, and motivated service experience interns to support our growing company. As a service experience intern, you will have the opportunity to be part of a community that is fanatical about security and on a mission to develop solutions to some of our customer's most challenging problems.
In this role, you will:
- Act as a single point of contact, recording necessary request information, triaging, and providing local and remote support to internal business partners globally
- Onboard new hires following our global onboarding process with a great focus on new hire experience
- Collaborate with extended teams on noteworthy projects
- Contribute to our existing knowledge base
- Configure, test and deploy workstations
- Asset management and tracking
- License management and account creation
- Keep up to date with new processes, procedures, and releases
Successful candidates will be:
- Currently enrolled at one of our partner Universities and enrolled in a BSc or MS Degree in Computing Technology, Business in Information Technology, or a related discipline displaying a strong academic record and seeking a 12 month placement opportunity (June 2025 - End of May 2026)
- Currently residing in Northern Ireland and have the Right to Work within the UK
- Knowledgeable of basic computer hardware, operating systems, active directory and networking (for example MacOS, Windows or Linux)
- Passionate about technology, and able to learn quickly
- Able to display strong interpersonal skills both within the team and cross functionally with a focus on building rapport and user experience
- Results-oriented and collaborative; able to work independently as well as part of a team
- Self motivated, highly organised and able to prioritise tasks
What you can expect as an intern with Rapid7:
- You will have weekly 1:1's with your manager and have a dedicated team mentor throughout your placement
- Full access to company internal training resources (LinkedIn Learning, Pluralsight)
- You will receive a competitive salary, company benefits and a generous holiday allowance
- We are a hybrid working model at Rapid7 however, we encourage our students to be in the office as much as possible to help their development and building their network. Every team varies on working hours/model but you will be able to discuss this with your manager.
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attackers methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next.
Top Skills
What We Do
We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.
Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.
Why Work With Us
What makes us unique is how we embrace, model, and celebrate our core values. By challenging convention, being an advocate, creating impact together, always bringing our full selves, and recognizing that our work is never done, we are able to make an extraordinary impact on our business, our industry, and our own career growth.
Gallery
Rapid7 Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our default working model is hybrid, with employees working three days per week in the office. This approach underpins our commitment to flexibility and adaptability while supporting our dedication to development, teamwork and customer purpose.