Position Responsibilities:
- Provide top-notch technical support and troubleshooting for end users across Mac and Windows workstations and Microsoft applications and other applications as needed, handling all levels of complexity.
- Onboarding and offboarding and hardware procurement.
- Manage and support Mac and Windows endpoints including OS updates, security patches, MDM deployment and management, and performance optimization and automation.
- Administer Microsoft 365 services including Teams, OneDrive, SharePoint, Exchange, Entra ID, and Azure.
- Administer IDP and SSO on Okta and Entra ID or similar platforms
- Develop and maintain automation scripts and workflows using shell scripting, PowerShell, and Python to streamline IT operations.
- Configure and manage Entra ID, including user management, conditional access policies, and security settings.
- Deploy and maintain Microsoft business applications across Mac and Windows environments, managing updates and compatibility.
- Implement and maintain backup solutions.
- Create and maintain technical documentation for Mac-specific processes and Microsoft application configurations as well as our day-to-day workflows and tooling.
- Support integration between Mac systems and Microsoft services, ensuring smooth cross-platform functionality.
Minimum Requirements
- Associate degree in Information Technologies, Computer Networking, Computer Engineering, Electrical Engineering, Computer Science, or a related field equivalent experience
- Customer-success-driven, hands-on, action-oriented, positive personality
- Committed to SLAs, contractual obligations, and over communicative during working hours
- Automation/Process Improvement mindset when working tickets
Top Skills
What We Do
Red Cup IT is an enterprise-grade IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions. We have been in business for twelve years and support clients across the United States. Our hallmark is the delivery of skillsets in more than 100 IT solutions and SaaS applications. Red Cup IT’s technical staff constantly cross-train across their specializations.
Our company culture is unusual for firms of our nature. We strongly believe in IT skill transfer and knowledge sharing. Our customers’ business and IT leaders appreciate that we take care of the technical details so that they can focus on their strategic and business missions. Our end users appreciate the white glove support we provide. We focus on vendor relationship development and know how to get the most out of our partnerships on behalf of our clients.
