Job Description:
IT Senior Product Analyst | hybrid | Guararema
The IT Senior Product Analyst plays a critical role in bridging the gap between business needs and product delivery. This position involves analyzing business processes, gathering and defining product requirements, and ensuring the successful delivery of products and services that meet strategic objectives. The IT Senior Product Analyst works closely with cross-functional teams, including product managers, developers, and business stakeholders, to drive product enhancements and optimize service delivery.
In addition, this role operates within an IT Service Management (ITSM) framework, ensuring that product delivery and operational activities align with established service management practices. The candidate is expected to follow ITIL principles, supporting standardized processes such as incident, change, and problem management, while promoting continuous service improvement and operational excellence.
Key Responsibilities:
Requirement Gathering & Analysis:
Collaborate with business stakeholders to collect, analyze, and document detailed product and service requirements. Translate business needs into clear, actionable specifications.Product Delivery Coordination:
Support and coordinate product delivery activities, ensuring alignment with business goals, timelines, and quality standards. Facilitate effective communication between business units and technical teams.Process Improvement & ITSM Alignment:
Identify opportunities for process optimization across the product delivery and service lifecycle. Recommend and implement improvements aligned with ITSM frameworks and ITIL continuous improvement practices.Stakeholder Management:
Act as a liaison between business units, IT teams, and external vendors. Manage expectations and provide regular updates on product delivery and service performance.Data Analysis & Reporting:
Utilize data analytics to monitor product and service performance, identify trends, and support data-driven decision-making. Prepare reports and dashboards for senior management and operational governance.Risk & Issue Management:
Proactively identify risks and issues related to product delivery and service operations. Support mitigation planning and escalation processes, ensuring alignment with ITIL practices, including incident, problem, and change management.Documentation & Training:
Maintain comprehensive documentation of business processes, product features, service workflows, and operational procedures in accordance with ITSM standards. Support training initiatives for end-users and internal teams.
Required Skills & Qualifications:
Proven experience with ITIL and in business analysis, product management, or related roles within service delivery environments.
Strong understanding of product lifecycle management and agile delivery methodologies.
Excellent analytical, problem-solving, and critical-thinking skills.
Proficiency in data analysis tools (e.g., Excel, BI platforms) and the ability to interpret complex datasets.
Effective communication and interpersonal skills to engage diverse stakeholders.
Ability to manage multiple priorities and work under tight deadlines.
Familiarity with relevant industry standards and compliance requirements.
Experience with project management tools and documentation software.
Advanced English proficiency (written and spoken) is required.
What are we looking for?
Strong experience working within ITSM environments following ITIL practices
Proven ability to translate business requirements into product or service delivery outcomes
Experience collaborating with cross-functional teams across business and IT organizations
Nice-to-have: experience with ServiceNow or similar ITSM platforms
Nice-to-have: proven ITIL certification (e.g., ITIL Foundation or higher)
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry-competitive salary and benefits package, including company bonus.
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What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
