ITSM Program Manager – Cloud, ServiceNow & Infrastructure - R01548597

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

IT SM Program Manager

We are seeking a seasoned ITSM Program Manager with expertise in data management, ServiceNow ticketing, Azure Cloud, IT infrastructure, and financial services. The ideal candidate will oversee IT Service Management (ITSM) programs, optimize service delivery, and ensure seamless IT operations across cloud and infrastructure environments within a financial services organization.

Primary Skills

• IT Service Management (ITSM)
• ServiceNow
• Azure Cloud & Infrastructure Management
• Incident, Problem & Change Management
• Process Optimization
• Stakeholder & Vendor Management
• Risk Mitigation

Job requirements

• Key Responsibilities:
• ITSM & ServiceNow Management – Oversee ServiceNow ticketing workflows, incident/problem management, and IT service optimization.
• Cloud & Infrastructure Oversight – Manage Azure-based cloud solutions, infrastructure improvements, and migration strategies.
• Financial Services IT Operations – Ensure ITSM practices align with financial industry standards, compliance, and regulatory requirements.
• Data Management & Analytics – Implement data-driven strategies to enhance ITSM processes, reporting, and risk mitigation.
• Process Improvement – Drive ITIL-based best practices for efficient IT service delivery and operational excellence.
• Stakeholder Collaboration – Engage with IT teams, service providers, and business leaders to align IT services with financial business objectives.




Qualifications:

• 8+ years of experience in IT Service Management, Program Management, or IT Operations within the financial services sector.
• Strong expertise in ServiceNow ITSM modules and ticketing systems.
• Azure Cloud experience, including infrastructure support and cloud migration.
• Background in IT infrastructure management (networking, servers, storage) within a financial institution.
• ITIL certification preferred; PMP or Agile certifications are a plus.
• Strong understanding of financial IT compliance and regulatory frameworks.
• Excellent communication, leadership, and stakeholder management skills.

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation

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