About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
IT SM Program Manager
We are seeking a seasoned ITSM Program Manager with expertise in data management, ServiceNow ticketing, Azure Cloud, IT infrastructure, and financial services. The ideal candidate will oversee IT Service Management (ITSM) programs, optimize service delivery, and ensure seamless IT operations across cloud and infrastructure environments within a financial services organization.
Primary Skills
- IT Service Management (ITSM)
- ServiceNow
- Azure Cloud & Infrastructure Management
- Incident, Problem & Change Management
- Process Optimization
- Stakeholder & Vendor Management
- Risk Mitigation
Job requirements
- Key Responsibilities:
- ITSM & ServiceNow Management – Oversee ServiceNow ticketing workflows, incident/problem management, and IT service optimization.
- Cloud & Infrastructure Oversight – Manage Azure-based cloud solutions, infrastructure improvements, and migration strategies.
- Financial Services IT Operations – Ensure ITSM practices align with financial industry standards, compliance, and regulatory requirements.
- Data Management & Analytics – Implement data-driven strategies to enhance ITSM processes, reporting, and risk mitigation.
- Process Improvement – Drive ITIL-based best practices for efficient IT service delivery and operational excellence.
- Stakeholder Collaboration – Engage with IT teams, service providers, and business leaders to align IT services with financial business objectives.
- 8+ years of experience in IT Service Management, Program Management, or IT Operations within the financial services sector.
- Strong expertise in ServiceNow ITSM modules and ticketing systems.
- Azure Cloud experience, including infrastructure support and cloud migration.
- Background in IT infrastructure management (networking, servers, storage) within a financial institution.
- ITIL certification preferred; PMP or Agile certifications are a plus.
- Strong understanding of financial IT compliance and regulatory frameworks.
- Excellent communication, leadership, and stakeholder management skills.
Qualifications:
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation
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Brillio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brillio and has not been reviewed or approved by Brillio.
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Healthcare Strength — Healthcare is considered comprehensive, including medical coverage for employees and dependents alongside life, disability, and accidental death protections. Feedback suggests these protections are a core strength of the package.
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Leave & Time Off Breadth — Time-off options include paid leave and parental leave, with flexible or ‘flexible PTO’ approaches cited in some contexts. Feedback suggests this breadth helps support work-life balance when team norms permit usage.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings span counseling, financial-management sessions, fitness programs, and travel insurance, plus region-specific extras like discounted IT hardware and work-from-home essentials. Feedback suggests these add-ons enhance perceived value beyond core insurance.
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What We Do
Brillio is the leader in global digital business transformation, applying technology with a human touch. We help businesses define internal and external transformation objectives, and translate those objectives into actionable market strategies using proprietary technologies. With 2600+ experts and 13 offices worldwide, Brillio is the ideal partner for enterprises that want to quickly increase their core business productivity, and achieve a competitive edge, with the latest digital solutions.
