IT Senior Manager, Applications

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Senior Manager, Applications role with TaskUs:

The Solutions Architect / IT Senior Manager is responsible for leading the design, strategy, and internal development of Endeavor’s technology solutions, including Workforce Management (WFM) and other enterprise products. The role ensures that all systems are scalable, secure, and aligned with business goals. This includes defining technical architecture, overseeing solution delivery, managing cross-functional development teams, and collaborating with Cloud Engineering, DevOps, and other technology groups to deliver high-performing, integrated platforms.

Key Responsibilities:

• Design and implement scalable architectures across internal systems, including WFM, timekeeping, analytics, and other enterprise applications.

• Define and maintain the overall technical roadmap, ensuring alignment with business priorities and enterprise standards.

• Lead the design and integration of APIs, data pipelines, and EDW connections to support operational and analytical needs.

• Manage and mentor a cross-functional team of Business Analysts, Software Engineers, QA Engineers, and UI/UX Designers.

• Collaborate with stakeholders, Cloud Engineering, and DevOps teams to ensure seamless deployment, monitoring, and performance of solutions.

• Oversee code reviews, change management, and version control to maintain system integrity and development quality.

• Ensure compliance with security standards, architecture principles, and development best practices.

• Drive innovation and continuous improvement by evaluating new tools, technologies, and design patterns relevant to WFM and enterprise systems.

Required Qualifications:

• 5+ years of software development and architecture experience, including at least 3 years in a leadership role.

• Proven background in developing or integrating Workforce Management tools such as IEX or NICE, and understanding of scheduling, forecasting, adherence, and timekeeping processes.

• Strong knowledge of GCP and/or AWS cloud platforms.

• Proficient in MongoDB, PostgreSQL, and SQL.

• Experience with Git, API design, and enterprise data warehouse (EDW) integration.

• Familiarity with DevOps, security best practices, and code review standards.

• Understanding of WFM terminologies and metrics, including Erlang C, time-off management, scheduling, and forecasting.

• Can start ASAP or within 30 days.

Education / Certifications:

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.