The Role
- Monitoring all system functions and services to make sure it is up and running for operation
- Manage and control user access and authorization to comply with IT standard
- Applied Makro IT standards and compliance with CDC IT
- Led team to develop and deploy IT solutions
- Daily operation support for any incident that happened in CDC system
- Co-ordinate with key stakeholders, IT team, and business users for system change
- Escalation to management and co-ordinate with vendor or external party for any incident with high priority and impact on business
- Work with vendor or external party for problem investigation, solution, and knowledge base management
- Set, monitor, and administer appropriate IT department KPIs
- Support the Site All Star Team with systems, solutions, and IT related
- Business partner with the business user and build strong relationships between IT and all other departments at site, ensuring engagement and understanding of IT impact.
- Ensure the continued professional development of your area of responsibility investigation team, to include the identification of suitable individuals in longer-term succession planning.
- Bachelor’s degree or higher in IT
- 4-7 years of background exposure in warehouse management systems or IT-related DC operation
- Experience with WMS systems such as Manhattan WMoS
- Some exposure to DC automation solutions like ASRS, sorter, pick to light, AGV, and RGV is a plus
- Collaborative, open mindset, and pleasant personality
- Analytical thinking and logical problem-solving skills
- Ability to handle multiple tasks while maintaining attention to detail and accuracy
- Ability to work under tight time deadlines
- Ability to work on own initiative, prioritize work, handle pressure, and take day-to-day decisions as the role is deadline driven
- Be able to communicate in English – verbal and written
- Able to work in shifts, including evening and night shifts
- Able to work at all Makro Office and DC locations as required
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The Company
What We Do
Makro PRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Makro PRO brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our work.
