Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
At Fortra, we’re breaking the attack chain. Ready to join us?
The IT Response Analyst is a professional with a strategic mindset, responsible for maintaining change management, incident response, and problem management at Fortra. With an established track record in these areas, this role is pivotal in shaping our response strategies, ensuring Fortra and its clients benefit from top-tier, forward-thinking solutions. The individual will also play a key role in strategic meetings with leadership teams.
This role emphasizes proactive actions, making recommendations, and then swiftly executing them. With the autonomy to act and the responsibility to immediately advise, the IT Response Analyst is pivotal in shaping Fortra's response strategies for optimal results.
WHAT YOU'LL DO
- Oversee and manage change management processes to ensure smooth transitions and minimal disruptions.
- Evaluate Request for Change (RFCs), ensuring alignment with business strategies and compliance requirements.
- Lead incident response efforts, coordinating with various teams to resolve issues swiftly and effectively.
- Conduct detailed root cause analysis to address recurring issues and implement preventative measures.
- Facilitate postmortem reviews to analyze incidents, identify lessons learned, and drive continuous improvement.
- Implement and maintain problem management processes to identify and eliminate systematic IT issues.
- Participate in strategic meetings with leadership teams, providing insights and recommendations.
- Proactively make recommendations for improvements and execute them promptly.
- Advise on response strategies and ensure optimal results through proactive actions.
QUALIFICATIONS
- Bachelor’s Degree in IT or an equivalent qualification.
- 3+ years of experience in IT Operations or related roles.
- Solid knowledge of ITL frameworks (ITIL Foundation certification is a plus).
- Strong interpersonal and communication skills for working with diverse teams and stakeholders.
- Deep understanding of business alignment.
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Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
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What We Do
HelpSystems has long been known for helping organizations become more secure and autonomous. However, over the years, our customers have shared with us that it has gotten harder and harder to protect their data. As technology plays an increasingly important role in the way organizations operate, cyberthreats are evolving to become more powerful than ever before. If there's one thing we've learned from being in an industry where the only constant is change, it's that being adaptable is the best way to grow in the right direction. So we've listened to our customers' concerns, problem-solved, and delivered with impressive results. Consequently, we're a different company today — one that is tackling cybersecurity head-on.
That's why HelpSystems is now Fortra, your cybersecurity ally. We're bringing the same people-first support and best-in-class portfolio that you've come to expect from HelpSystems, only now we're unified through the mission of providing solutions to organizations' seemingly unsolvable cybersecurity problems. We offer leading solutions like data security, infrastructure protection, managed services, and threat research and intelligence. Throughout every step of our customers' journeys, our experts are determined to help increase security maturity while decreasing the operational burden that comes with it. Because our team puts the same level of care into protecting our customers' peace of mind as their precious data.
We're driven by the belief that nothing is unsolvable.
We're tenacious in our pursuit of a better future for cybersecurity.
We are Fortra.
Why Work With Us
At Fortra, we’re all about people. Employees choose to work for Fortra and experience years of career enjoyment for a number of reasons, including their respect for one another and their ability to positively impact the business trajectory and its future.
