Job Summary
We are seeking a highly motivated and detail-oriented Software Quality Engineer to join our dynamic team of technologists building and
maintaining KYC (Know-Your-Customer) applications for the bank. The ideal candidate will be responsible for ensuring the quality and
reliability of our software products through the entire software development lifecycle. This role involves designing and implementing test
plans, developing automated test scripts, API testing, developing AI based testing solutions, identifying and documenting defects, and
working closely with development teams to ensure timely resolution of issues. The Software Quality Engineer will play a critical role in
upholding our commitment to delivering high-quality, robust, and user-friendly software solutions.
Key Responsibilities
Test Strategy & Planning: Develop and execute comprehensive test plans, test cases, and test strategies for new features and existing
functionalities. Use AI LLM models for test case creation.
Test Execution: Perform various types of testing, including functional, regression, integration, performance, and system integration testing
(SIT).
API testing: Use tools to perform API testing.
Automation Development: Design, develop, and maintain automated test scripts and frameworks using industry-standard tools and
programming languages.
Defect Management: Identify, document, track, and prioritize software defects and work closely with developers to ensure timely resolution
and retesting.
Collaboration: Collaborate effectively with product managers, developers, and other stakeholders to understand requirements, provide
feedback, and ensure quality throughout the SDLC.
Process Improvement: Contribute to the continuous improvement of QA processes, tools, and methodologies.
Reporting: Generate clear and concise test reports, summaries, and metrics to communicate test progress and product quality to
stakeholders.
Risk Assessment: Participate in risk assessment and mitigation planning for new features and releases.
Documentation: Maintain clear and thorough documentation for test plans, test cases, and test results.
Qualifications
Required
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Banking or KYC knowledge.
• 8+ years of experience in software quality assurance or software testing.
• Strong understanding of software QA methodologies, tools, and processes.
• Proficiency in designing and writing comprehensive test plans and test cases.
Good hands-on experience with tool-based automated testing, including developing and maintaining automated test scripts
and frameworks (e.g., Selenium, Playwright, Cypress, JUnit, NUnit, Pytest).
•
• Solid programming skills in at least one language (e.g., Python, Java).
• Experience with version control systems (e.g., Git).
• Familiarity with Agile/Scrum development methodologies.
• Excellent analytical, problem-solving, and debugging skills.
• Strong communication (written and verbal) and interpersonal skills.
Preferred
• Experience with Artificial Intelligence (AI) based test case generation.
• Knowledge of continuous integration/continuous delivery (CI/CD) pipelines.
• Experience with API testing tools (e.g., Postman, SoapUI).
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP).
• Experience with containerization technologies (e.g., Docker, Kubernetes).
• ISTQB certification or similar quality assurance certifications.
Education:
• Bachelor’s/University degree or equivalent experience
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Job Family Group: Technology------------------------------------------------------
Job Family:Technology Quality------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:$87 280,00 - $130 920,00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:may 12, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
