The IT Quality Intermediate Analyst is a fully hands-on engineering role responsible for building, executing, and maintaining programmatic test automation frameworks for multi-tier user interfaces (UI) and server-side microservices. This role deals with most technical and quality challenges independently, applying solid specialty area knowledge, object-oriented design principles (such as Page Object Model), and industry testing standards to eliminate manual verification bottlenecks and minimize technical debt.
Operating within an Agile Scrum environment, the role collaborates closely with software developers, technology project managers, and product owners to implement shift-left testing practices across the Software Development Life Cycle (SDLC). The analyst leverages modern IDEs, AI-assisted development tools (like GitHub Copilot), and continuous integration pipelines (CI/CD) to ensure robust test execution, comprehensive defect analysis, and high-quality software delivery.
Responsibilities
1. Test Automation Development & Execution
- Develop, maintain, and execute automated test scripts for UI and server-side components using Selenium WebDriver, Page Object Model (POM), and BDD/Cucumber frameworks.
- Write clean, maintainable, and structured test automation code, reusable utility functions, and test scenarios.
- Execute automated API and backend validations for RESTful services and microservices, verifying database layers using SQL and NoSQL queries.
2. Shift-Left Testing & Quality Assurance
- Collaborate with cross-functional engineering teams during early sprint planning, backlog grooming, and requirement reviews to define testability hooks and technical acceptance criteria.
- Translate business requirements and Gherkin feature files into executable BDD/TDD step definitions.
- Maintain end-to-end traceability across user requirements, test cases, automated test scripts, and defect tracking records.
3. AI Tooling & CI/CD Pipeline Integration
- Utilize AI-assisted coding tools (e.g., GitHub Copilot) to accelerate script authoring, refactor test code, and optimize test workflows.
- Configure and run automated test suites within continuous integration and continuous delivery (CI/CD) pipelines (e.g., Jenkins, GitLab CI, GitHub Actions, Tekton).
- Execute containerized test runs in Docker and Kubernetes environments managed via version control (Git).
4. Process Monitoring, Analysis & Governance
- Analyze automated execution failures, debug script and environment issues, and conduct root cause analysis (RCA) to report issues and recommend actionable solutions.
- Gather, maintain, and report on key quality metrics (execution pass rates, defect density, flakiness, test coverage) to monitor conformance to established quality standards.
- Provide informal guidance and support to newer team members on test automation practices and framework standards.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating control issues transparently.
Qualifications & Skills
- Experience: 2-5 years of hands-on Quality Assurance (QA) and test automation engineering experience, preferably within the Financial Services or enterprise technology domain.
- Programming Languages: Hands-on programming proficiency in Java, Python, or JavaScript/TypeScript, with a solid understanding of Object-Oriented Programming (OOP) principles, data structures, and algorithms.
- Automation Frameworks: Proven experience designing and maintaining Selenium WebDriver test suites, Page Object Model, and BDD (Cucumber/Gherkin) implementations.
- Backend Validation: Experience in RESTful API testing, microservices validation, and executing SQL/NoSQL database queries.
- Tools & Environments: Practical experience with modern IDEs (specifically IntelliJ IDEA), version control (Git), CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, Tekton), and containerized environments (Docker/Kubernetes).
- AI-Assisted Tools: Experience utilizing AI coding tools such as GitHub Copilot to enhance script development productivity.
- Analytical & Communication Skills: Strong analytical thinking, attention to detail, and ability to break down complex technical information systematically across teams.
Education
- Bachelor’s/University degree in Computer Science, Software Engineering, Information Technology, or equivalent practical hands-on software development/QA experience.
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Job Family Group: Technology------------------------------------------------------
Job Family:Technology Quality------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location Full Time Salary Range:$79,320.00 - $110,680.00------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 2-5 years of hands-on quality assurance and test automation engineering experience
- Experience preferably within financial services or enterprise technology
- Programming proficiency in Java, Python, or JavaScript/TypeScript
- Understanding of object-oriented programming principles, data structures, and algorithms
- Experience designing and maintaining Selenium WebDriver test suites
- Experience with Page Object Model
- Experience implementing BDD with Cucumber/Gherkin
- Experience with RESTful API testing and microservices validation
- Experience executing SQL and NoSQL database queries
- Experience with IntelliJ IDEA or modern integrated development environments
- Experience with Git version control
- Experience with CI/CD pipelines, including Jenkins, GitHub Actions, GitLab CI, or Tekton
- Experience with Docker and Kubernetes containerized environments
- Experience using AI-assisted coding tools such as GitHub Copilot
- Strong analytical thinking and attention to detail
- Ability to communicate complex technical information across teams
- Bachelor's or university degree in Computer Science, Software Engineering, Information Technology, or equivalent practical experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
