IT Quality Assurance Tech Lead - VP - Tampa

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explain what we do and Strategy explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

We are looking for a passionate IT Quality Assurance Tech Lead to join our global team and help us drive the quality assurance efforts for Transaction Testing platform - a greenfield solution that improves transaction testing process and enables larger sample testing at increased frequency.

Responsibilities

• Performs functional, automation and regression testing and all Initiatives related to User Acceptance Testing (UAT) process and product rollout into production. The specialists will also work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.

• Conducts a broad range of complex process monitoring, product evaluation and audit assignments.

• Follows industry quality trends; applies to current environment as appropriate. Interacts with various levels of management; communicates technology level process changes.

• Ensures project standards and procedures exist, are fully / clearly documented and followed throughout the software development life cycle.

• Monitors products for conformance to standards; monitors processes for conformance to procedures; identifies risks; ensures annual organizational reviews of standards and procedures are conducted.

• Documents findings and performs root cause analyses. Recommends solutions and improvements to existing standards and procedures; collaborates with other areas in technology to develop new standards and procedures.

• Ensures all corrective actions are assigned, documented and completed.

• Verifies traceability in project work products.

• Gathers, maintains and reports on quality metrics.

• Acts as advisor and mentor for junior members of the team.

• Analyze requirements and execute tests, document testing requirements and processes for all applications to ensure QA policies and standards are met.

• Performs other duties and functions as assigned.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 6-10 years’ experience in an IT Quality role. Ability to work independently or within groups on projects assigned

• Requires in-depth knowledge, understanding and analytical thought. Exhibits comprehensive knowledge of several areas within IT Quality and has a good understanding of the industry.

• Strong understanding of testing processes. In depth understanding of the Systems Development Lifecycle and solid experience in several phases of systems development, preferably in testing program management. Must demonstrate confidence in their abilities.

Education

Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 13, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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