The Role
Provide desktop and QA support for manufacturing IT: user account and privilege management, ITSM ticketing, system backup/restore, date/time and recipe management, HMI and machine admin tasks, audit trail reviews, support software validation, CAPA/deviation handling, calibration support, and technical assistance during equipment breakdowns.
Summary Generated by Built In
Key Responsibilities
- User
ID creation, modification, deactivation, unlocking, and password reset
activities.
- User
privilege management and access rights administration.
- Creation
and maintenance of privilege groups.
- ITSM
ticket logging and closure management.
- Support
in SOP preparation and User Management documentation.
- Date
and time synchronization of manufacturing equipment.
- Recipe
management activities.
- System
backup and restoration support.
- Maintaining
authorized user lists.
- Applying
Windows security controls on manufacturing equipment.
- Audit
trail review support.
- User
management review support for QA teams.
- Support
during software validation activities.
- CAPA
and deviation handling support.
- SOP
training support.
- Manufacturing
equipment qualification support.
- Technical
support during machine breakdowns.
- Audit
trail review through Admin IDs post batch completion.
- Inkjet
printer message editing through Admin access.
- Parameter
setting modifications in machines/instruments through Admin IDs.
- Monthly
Moisture Analyzer calibration support.
- HMI
unlock activities for FBE machines through Admin access.
Requirements
- Required
Skills
- Basic
understanding of Windows systems and desktop troubleshooting.
- Understanding
of user access management and password policies.
- Exposure
to Pharma/Manufacturing IT systems preferred.
- Knowledge
of SOP documentation and compliance processes preferred.
- Good
written and verbal communication skills.
- Ability to work in shift operations.
- Educational
Qualification
Graduation
along with better written communication skills will be an added advantage.
Skills Required
- Basic understanding of Windows systems and desktop troubleshooting
- Understanding of user access management and password policies
- Good written and verbal communication skills
- Ability to work in shift operations
- Exposure to Pharma/Manufacturing IT systems
- Knowledge of SOP documentation and compliance processes
- Graduation
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The Company
What We Do
Indus Systems and Services Pvt Ltd is a trusted provider of Hybrid IT Infrastructure and Cyber Security solutions with over 25 years of experience. They empower businesses with cutting-edge IT solutions, including Hybrid Cloud Infrastructure and BCP-DR Automation, to drive efficiency and foster innovation. Their expertise spans diverse sectors including pharmaceuticals, telecom, BFSI, retail, and fintech, delivering tailored solutions from planning to managed services.
