Salesforce Test Analyst
Overview: Johnson Controls is seeking a talented and motivated Salesforce Test Analyst to join our growing team. This individual will play a key role in ensuring the quality and performance of our Salesforce applications, focusing on both manual and automated testing processes. The role involves collaboration with both onshore and offshore teams in an Agile environment, working closely with Product Managers, Product Owners, developers, and other stakeholders to design, execute, and maintain test cases for Salesforce solutions.
Responsibilities:
Develop detailed test plans, test cases, and test scripts based on functional requirements, business use cases, and user stories.
Create and maintain test data for both functional and integration testing.
Collaborate with product management and technical teams to identify testing needs and scenarios.
Execute manual testing of Salesforce applications, including UI, functional, and regression testing.
Design, develop, and execute automated test scripts using Salesforce testing tools such as Selenium, Worksoft, BrowserStack, LambdaTest.
Perform integration testing to ensure smooth communication between Salesforce and third-party systems (e.g., ERP, payment gateways).
Identify, document, and track defects in tools like Azure Boards or Jira, ensuring timely resolution.
Re-test fixed defects and verify that solutions meet acceptance criteria.
Conduct performance testing to validate the scalability of Salesforce applications using tools like JMeter or LoadRunner.
Perform API testing to verify integrations with external systems using tools like Postman or SoapUI.
Participate in Agile sprint cycles to ensure timely delivery of high-quality Salesforce solutions.
Contribute to the improvement of testing processes and best practices within the team.
Provide regular test status reports and defect metrics to management.
Qualifications:
3-5 years of experience testing all phases of QA efforts for medium to large enterprise Salesforce implementation projects, specifically in Sales Cloud, Service Cloud, and Experience Cloud.
Experience with manual testing of Salesforce projects using Agile Scrum methodology.
Familiarity with testing, including validation of screens and user interfaces in Sales Cloud and Commerce Cloud environments.
Effective communication skills to share testing knowledge and strategies in a collaborative atmosphere, leading and influencing positive quality results among testing teams.
Proven experience in planning, preparing, and executing functional, integration, and user acceptance testing, including end-to-end test scenarios across multiple systems and batch processes.
Demonstrated experience as an IT Quality Assurance professional for small to large projects.
Experience in developing test strategies and managing all aspects of software testing and defect management.
Proficiency in risk-based testing approaches to determine testing scope.
Ability to work effectively in a collaborative, team-oriented environment.
Experience with Salesforce (Sales Cloud, Service Cloud, Experience Cloud) is a must; Commerce Cloud experience is a plus.
Experience in automation and device simulation tools such as Selenium, Worksoft, BrowserStack, LambdaTest.
Experience with performance testing tools (e.g., JMeter, LoadRunner) is a plus.
Excellent verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders.
Salesforce certifications (e.g., Administrator, Platform App Builder) are highly preferred.
Skills Required
- 3-5 years testing enterprise Salesforce implementations (Sales Cloud, Service Cloud, Experience Cloud)
- Manual testing experience using Agile Scrum methodology
- Design and execute functional, integration, and end-to-end test scenarios across multiple systems
- Experience with Salesforce automation and device simulation tools: Selenium, Worksoft, BrowserStack, LambdaTest
- API testing experience using Postman or SoapUI
- Defect tracking and management experience with Azure Boards or Jira
- Create and maintain test data for functional and integration testing
- Experience performing integration testing with third-party systems (ERP, payment gateways)
- Proficiency in risk-based testing approaches and test strategy development
- Strong verbal and written communication skills for cross-functional collaboration
- Experience with performance testing tools (JMeter, LoadRunner)
- Commerce Cloud experience
- Salesforce certifications (Administrator, Platform App Builder)
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
