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- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
- We empower our employees to manage their financial well-being and help them plan for the future
PURPOSE OF THE ROLE:
The Lead Technology Program Manager is a strategic professional responsible for directing technology programs and initiatives. This role ensures the timely implementation of programs, compliance with program management principles, and achievement of financial targets. Success in this position requires excellent communication and diplomacy skills to guide, influence, and negotiate effectively with senior internal stakeholders.
DEVELOPMENT VALUE:
This role offers significant senior exposure and provides extensive experience in managing complex, high-priority, and visible cross-franchise programs.
KEY RESPONSIBILITIES:
Strategic Program & Investment Management
- Supports the planning, direction, and coordination of day-to-day activities for a program or portfolio of programs."
- Directs the creation of multiple work programs, ensuring alignment with business goals and linkage to approved Investment Requests
- Ensures program plans meet business needs as described in the program initiation documents and works with the Program Sponsor to ensure the business case/cost benefit analysis is in line with business objectives.
Stakeholder and Communications Management
- Identifies key stakeholders and organizations to build and manage relationships.
- Facilitates, coordinates, and arbitrates complex cross-functional topics across programs and with senior management
- Leads communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
Financial and Benefits Management
- Ensures program funding is approved and linked to official Investment Requests
- Manages program financials, including budgeting, forecasting, and resource allocation. Ensures all program areas are appropriately staffed and that necessary commitment is secured.
- Drives the quantification and realization of program benefits (e.g., cost savings, risk reduction, revenue growth) in collaboration with the Investment Sponsor and Finance Leads.
Risk and Issue Management
- Directs the identification of risks which impact program delivery and ensures robust mitigation strategies are developed and executed when necessary.
- Leads the identification and drives the resolution of issues, including those outside established programs of work, and escalates program risks to the Program Director or Program Sponsor when appropriate.
- Assesses risk for business decisions, considering the firm's reputation and safeguarding Citigroup's clients and assets. This includes ensuring compliance with applicable laws, rules, and regulations; adhering to policy; applying sound ethical judgment in personal behaviour, conduct, and business practices; and escalating, managing, and transparently reporting control issues.
PTS (Project Tracking System) Activities
- Manages and updates all required information within PTS, including Schedule, RAG (Red, Amber, Green) status, Risks, Issues, KPIs (Key Performance Indicators), Status, Dependencies, and Changes.
- Conducts monthly PM Attestation to confirm resource allocations align with work effort objectives.
- Documents and maintains all Business-Critical Milestones (BCMs) and their associated dependencies within PTS.
- Monitors and maintains project progress against the baseline schedule and milestones through to completion within PTS.
- Ensures all project risks and issues are accurately recorded and managed through closure within PTS.
QUALIFICATIONS:
- 10+ years of experience in program management. Citi experience is a plus.
- Demonstrated experience of managing and successfully delivering complex projects/ programs.
- Demonstrated commitment to quality and attention to detail.
- CAPM, PMP, PgMP are a plus
COMPETENCIES / SKILLS:
- Execution/delivery focus with a willingness to challenge the status-quo
- Strong leadership skills to drive execution of a complex program(s)
- Excellent interpersonal and communication skills
- Problem-Solving and Strong analytical skills to diagnose complex problems, identify root causes, and develop effective solutions.
- Negotiation & Persuasion: Ability to negotiate effectively with stakeholders to reach a mutually beneficial agreement and persuade others to adopt a particular course of action.
- Adaptability & Resilience: Capacity to adapt to changing circumstances, handle setbacks and maintain a positive outlook under pressure.
- Strong risk management mindset
- Strong Microsoft Office skills; including PowerPoint, Visio, and Project
EDUCATION:
- Bachelor’s/University degree or equivalent experience; a Master's degree is a potential plus.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group: Technology------------------------------------------------------
Job Family:Technology Project Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 10+ years of experience in program management.
- Proven experience managing and delivering complex projects/programs.
- Strong leadership, interpersonal, communication, negotiation and persuasion skills.
- Strong Microsoft Office skills, including PowerPoint, Visio, and Project.
- Bachelor's degree or equivalent experience (Master's a plus).
- Demonstrated commitment to quality, attention to detail, problem-solving and analytical skills.
- Strong risk management mindset and ability to manage program financials and benefits.
- CAPM, PMP, PgMP certifications.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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