IT Project & Product Manager (3379)

Summary:

The IT Project Manager is responsible for planning, executing, and delivering technology initiatives that support organizational goals, digital transformation, and emerging AI capabilities. This role partners closely with business and IT stakeholders to gather requirements, identify opportunities for process improvement, and enable the adoption of innovative technologies, including automation and artificial intelligence solutions. The Project Manager ensures projects are delivered on time and within budget while driving measurable business outcomes, optimizing processes, and maintaining alignment with enterprise data, security, and governance standards. Additionally, the role plays a key part in facilitating change management, supporting user adoption, and advancing the organization’s broader digital and AI strategy.

Duties and Responsibilities

Strategy & Planning

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. 
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Lead organizational change efforts related to digital transformation and AI adoption, ensuring user enablement and training. 
• Drive adoption of new technologies through structured communication, training, and stakeholder engagement strategies
• Liaise with project stakeholders on an ongoing basis.
• Set and continually manage project expectations with team members and other stakeholders.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Define project success criteria and disseminate them to involved parties throughout the project life cycle.
• Conduct project postmortems and create a recommendations report to identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management.

AI & Digital Innovation 

• Partner with business and IT leadership to identify and prioritize AI-driven use cases that improve efficiency, decision-making, and customer outcomes. 
• Support implementation and adoption of enterprise AI platforms (e.g., Microsoft Copilot, Google Gemini, Anthropic Claude) in alignment with organizational strategy. 
• Collaborate with AI Steering Committee and AI Champions to ensure project alignment with enterprise AI initiatives. 
• Evaluate opportunities for process automation and intelligent workflows as part of project delivery. 
• Ensure responsible and ethical use of AI technologies, including adherence to governance, compliance, and security policies.
• Leverage enterprise analytics platforms (e.g., Power BI, WESA Analytics) to track project performance and outcomes. 
• Promote data quality, governance, and integrity across project implementations.

Acquisition & Deployment

• Estimate the resources and participants needed to achieve project goals.
• Draft and submit budget proposals and recommend subsequent budget changes where necessary.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Participate in the selection of any requirements, documentation, and software solutions that the organization may opt to use.
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
• Determine and assess the need for additional staff and/or consultants and make the appropriate recruitments, if necessary, during the project cycle.

Operational Management

• Direct and manage project development from beginning to end.
• Develop full-scale project plans and associated communications documents. 
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate, and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project.
• Ensure all projects align with organizational cybersecurity policies, NIST frameworks, and audit requirements. 
• Partner with the Security Manager to assess risks related to data, integrations, and AI usage. 
• Maintain documentation and evidence to support audit readiness and compliance reviews.

Position Requirements

• Formal Education & Certification
• University degree or college diploma in the field of Management Information Systems, Information Technology, Business Administration, Communication, or any related field preferred but not required.
• Certifications in Scrum, PMP a plus

Knowledge & Experience

• 5 + years’ direct work experience in a project management capacity, including all aspects of process development and execution.
• Familiarity with programming languages is a plus
• Knowledge of multiple SDLC methodologies such as waterfall and agile. 
• Technically competent with various software programs.

Personal Attributes

• Experience working both independently and in a team-oriented, collaborative environment is essential.
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Reacts to project adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
• Persuasive, encouraging, and motivating.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Ability to defuse tension among the project team, should it arise.
• Ability to bring the project to successful completion through political sensitivity.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Adept at conducting research into project-related issues and products.
• Must be able to learn, understand, and apply new technologies.
• Customer service skills are an asset.
• The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services. Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Language Skills - Ability to read, analyze, and interpret the most complex documents.  Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Clearing House Compliance Notice - In accordance with federal regulations, this position requires successful completion of a Clearinghouse background check prior to employment. All candidates must be registered with the FL Clearinghouse | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/) and provide consent for the employer to access their records. Employment is contingent upon a clear record and ongoing compliance with all applicable regulations.