IT Project Manager

Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking an IT Project Manager with 10+ years of experience to join our team and fully embrace our core values.
About the Role:
As a Project Manager supporting our Federal government client, you will be trusted to provide project development, modification, or enhancement of a specific IT product(s), services or systems, constrained by relationships among scope, resources, and time. The work involves a client-wide mission in which you define, develop, and lead major national-level projects, which may include the implementation of a new system or a major enhancement to an existing system in the operations of its customer-facing Contact Center infrastructure.
Key Responsibilities include (but are not limited to): 

• Provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
• Apply new developments; and make decisions or recommendations that significantly influence important IT projects/programs.
• Identify software requirements, understanding of designs, integration, testing, deployments, maintenance, configuration management, methodologies and processes, tools and methods.
• Ability to understand data structures, algorithms, prototyping, architecture, program design and implementation, systems analysis and design, system software, and database management.
• Adept with project management principles of multiple frameworks.
• Carry out our Commitments to Deliver, Grow, and Thrive

Location:
You will work as part of a remote team. 
Required Experience/Skills: 

• A Bachelor’s degree and 10+ years of relevant professional experience.
• Adept with advanced IT principles, concepts, methods, standards, and practices sufficient to accomplish assignments such as: developing and interpreting policies, procedures, and strategies governing the planning and delivery of services throughout the client agency.
• Expert-level oral and written communication. Ability to communicate complex technical requirements to non-technical personnel.
• Expert level of briefing creation and presentation to senior management officials on complex/controversial issues.
• Expert level leadership, team building, decision making, problem-solving, and organizing and maintaining of information in information management systems.
• Background in one or more systems/solutions: Cisco Unified Contact Center Enterprise, Cloud Solutions, Natural Language Understanding (NLU), Interactive Voice Response (IVR), eGain Solve, Microsoft Nuance, Data Analytics, PowerBI, Ribbon Analytics, Contact Recording/Contact Analytics.

• U.S. Citizenship or Lawful Permanent Resident

Preferred Experience/Skills:

• Knowledge of contact center operations and related technologies
• Preexisting IRS or Treasury clearance with MBI letter. 

Don’t think you have everything for this role but are still very interested? Please don’t hold back from applying because you may not have it all. You can learn and grow with us. We're looking for someone who is coachable, unflappable in navigating challenges, resourceful in learning new skills, innovative in challenging the status quo, excellent in writing, analytical in thinking, skilled in prioritization, and a rapport builder with clients and colleagues.
About Us:
Corner Alliance offers a comprehensive and competitive benefits package for full-time employees including 401k matching (4%), PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+)), health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays (including your birthday off), fitness & cell phone reimbursements, monthly all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that coordinates monthly events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team. 
Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law. We are dedicated to building a diverse and talented workforce that reflects the strength of our society and our shared commitment to excellence and inclusivity. We make a steadfast commitment to actively seek, recruit, and hire qualified candidates from these groups for our open positions. 
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Corner Alliance please call (202) 754-8120 or email [email protected]. 
Corner Alliance participates in the E-verify program and will provide the Federal Government with Form I-9 information to confirm work authorization in the U.S.
Visit us at www.corneralliance.com to learn more.
*Approximate Salary Estimate: $90,000 - $100,000 annually
*The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.