The Role
Lead the planning, execution, and delivery of 24/7 cloud-based support projects across AWS, Azure, and GCP. Manage customer, vendor, partner, and technical stakeholders; prioritize support tickets; oversee handoffs, risks, budgets, timelines, change requests, KPIs, documentation, team rosters, and issue resolution. Drive automation, production stabilization, compliance, and continuous communication while ensuring projects meet scope, quality, customer satisfaction, and delivery objectives.
Summary Generated by Built In
Job Title – IT Project Manager
Location: Mumbai
Employment Type: Full-time
About Our Company: CloudThat, founded in 2012 by Bhavesh Goswami, is India’s first company to offer comprehensive cloud consulting and training. Headquartered in Bengaluru with global offices, it has delivered 350+ projects and trained 850K+ professionals across 30+ countries.
A top-tier partner with AWS, Microsoft, Google Cloud, and Databricks, CloudThat is the only company globally to win all three major cloud training awards in 2025. It also holds multiple prestigious partnerships and was certified as a Great Place to Work® in 2025, highlighting its innovation-driven, people-first culture.
About the Role: We are looking for an experienced and results-driven IT Project Manager to lead the planning, execution, and delivery of cloud-based projects for 24*7 support model.
In this role, you will work closely with Stakeholders such as technical delivery team, Customers, Other vendor team and AWS team to ensure that tickets are prioritized, addressed, communicated to customers as well as all required stakeholders. Daily priority calls to ensure tickets/workloads are assigned and addressed based on priority and manage full transparency with immediate customer counterpart.
This is a critical role that requires someone who managed earlier support engagements running in in 24*7 model, able to manage all stakeholders, able to drive continuous automation, able to priorities issue based on criticality and able to manage communication with technical team in order to drive open issues, backlogs etc.
Key Responsibilities:
- Plan and manage the full life cycle of 24*7 cloud-based support projects.
- Manage key customer discussions/meetings from customer premise as and when required
- Ensure round the clock handover of critical issues are managed and critical issues are being worked upon round the clock
- Lead projects/change requests across AWS, Azure, or GCP environments, ensuring alignment with customer goals, timelines, and budgets.
- Triage by classifying support tickets based on their nature and urgency.
- Develop and maintain detailed project plans for new project or change request, schedules, and timelines; manage changes proactively to scope, resources, or timelines.
- Coordinate and align efforts between technical delivery teams, partner team, customers, and third-party vendors.
- Ensure all projects/change requests are delivered on time, within scope, and within budget, while meeting high standards of quality and customer satisfaction.
- Apply structured execution methodologies, leveraging Agile practices, planning tools, and strong risk and issue management.
- Continuous communication and collaboration across all stakeholders.
- Publish weekly KPIs and metrics with leaders; Promptly escalate risks and blockers to leadership when needed.
- Maintain accurate and comprehensive project documentation throughout the project lifecycle E.g. Master RCA/Anomalies document for recurring issues, User Guide document.
- Manage team conflict, take ownership on managing team’s roster in balanced way and rotation is managed well to avoid personal grievance
- Align with organization policies and compliance and ensure its followed
- Work with customer technical team and our team closely for production instance stabilization plan w.r.t stability for long term.
Requirements:
Must Have:
· Minimum 6-10 years of experience in Project Management Methodologies (Agile, Scrum, Waterfall, etc.) with at least 2+ year in cloud-based projects.
· Excellent communication, stakeholder management, and problem-solving skills.
· Bachelor’s degree in computer science, Engineering, Information Technology, or a related field (mandatory).
Good to Have:
· Project management certifications such as PMP, Certified Scrum Master (CSM), or Professional Scrum Master (PSM) are preferred.
· Cloud certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are a plus.
· Domain knowledge on Energy sector and worked earlier on energy sector projects will be value added.
· Good to have any master’s degree.
What We Offer:
- Competitive salary and performance bonus.
- Learning & development opportunities.
- Collaborative and diverse team environment.
- Be a part of the ONLY company in the world to be recognized by Microsoft, AWS, and Google Cloud with prestigious awards in 2025.
Application Process:
Shortlisted candidates will be contacted for a Virtual/Face to Face interview. Our process includes a [3–rounds of interview].
Equal Opportunity Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, gender, sexual orientation, age, or disability status.
Skills Required
- 6–10 years of experience with project management methodologies such as Agile, Scrum, and Waterfall
- At least 2 years of experience in cloud-based projects
- Excellent communication, stakeholder management, and problem-solving skills
- Bachelor’s degree in computer science, engineering, information technology, or a related field
- Project management certification such as PMP, Certified Scrum Master, or Professional Scrum Master
- Cloud certification such as AWS Certified Cloud Practitioner or Azure Fundamentals
- Energy sector domain knowledge or experience with energy sector projects
- Master’s degree
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The Company
What We Do
CloudThat is the first company in India to offer Cloud Training & Cloud Consultancy services for mid-market & enterprise clients from across the globe. Founded by Bhavesh Goswami, an ex-Amazonian with more than 17 years of experience in the Cloud Computing space, CloudThat has been empowering tech professionals with the best cloud training and cloud consulting services. Our journey in the Cloud space has won us many accolades, such as the prestigious Finalist of Microsoft Learning Partner of the Year Awards 2022 and 2020. CloudThat is also a proud AWS Advanced Consulting Partner, VMware Authorized Training Reseller, Google Cloud Platform Partner, Microsoft Gold Partner and Databricks Partner. Since our inception in 2012, we have trained over 500K IT professionals from fortune 500 companies in different types of cloud computing technologies such as Microsoft Azure, Amazon Web Services, Artificial Intelligence, Machine Learning, Google Cloud Platform, IoT, OpenStack, and OpenShift, DevOps, MongoDB, Big Data and more. We have also delivered over 200 AWS consulting services to top companies in need of cloud solutions. We have a global presence with offices in Bengaluru (India), the UK, and the USA. Our on-site and pre-scheduled public batches are available in different IT-centric cities in India and Overseas.
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