IT Project Manager

At Omilia we live by the conviction that good technology is invisible to the final user. Our Natural Language Understanding platform, DiaManT® allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years. Our technology delivers customer care in a conversational user interface, with end-to-end self-service that greatly improves the customer experience and significantly decreases operational costs. DiaManT® delivers a unified and seamless user experience across all channels, with voice, text, and touch. Facilitating immediate transactions, with easy and effective self-services in the Call Center through the IVR, on websites through Chat, and through Virtual Assistants in mobile apps.

The main purpose of the IT Project Manager position is to be responsible for the delivery of projects within defined financial targets and to develop the appropriate communication skills with a sound ability to negotiate internally and externally in client and stakeholder relationships.

Key Accountabilities

• Ensure that all projects are delivered on time, within scope, and within budget;
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility;
• Manage changes to the project scope, project schedule, and project costs;
• Develop a detailed project plan to monitor and track progress;
• Manage the relationship with the client and all stakeholders;
• Perform risk management to minimize project risks;
• Track project performance, specifically to analyze the successful completion of short and long-term goals;
• Perform other related duties as assigned, external or internal;
• Coordinate with internal resources and customers for the flawless execution of projects;
• Ensure resource availability and allocation;
• Must have a good attitude and not be afraid of challenges.

• Bachelor’s degree in Business Management, Engineering or equivalent work experience;
• At least 4+ years of working experience in project management;
• Solid organizational skills, including attention to detail and multitasking skills;
• Ability to undertake work both independently and as part of a team;
• Excellent written and oral communication skills (English);
• Excellent client-facing and internal communication skills;
• Experience creating detailed reports and giving presentations;
• Experience with CCaaS providers is a plus

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.