The Role
Manages end-to-end implementation of technical software projects for government agency clients. Responsibilities include developing work plans, assigning resources, managing scope, reviewing deliverables, tracking budgets and profitability, mitigating risk, maintaining documentation, leading cross-functional teams, and managing client expectations. The role facilitates meetings, communicates project status, resolves issues, and supports successful customer engagements. This is a remote position with travel of up to 30%.
Summary Generated by Built In
This is a remote position.
Fairfax Imaging, part of the Embrace portfolio, is a market-leading provider of mission-critical payment and document processing software for government agencies across North America. The platform enables organizations to efficiently process high-volume transactions, including taxes, fees, and remittances. Its cloud-enabled solution, Quick Modules, supports complex workflows such as mail-in processing, electronic payments, cashiering, and title and registration, helping agencies improve accuracy, speed, and operational efficiency.
The IT Project Manager (Implementation) has the sole responsibility of the implementation of our technology product. This position will work closely with our customer to ensure all business objectives are met. The project manager is expected to work independently; activities will include working with cross-functional groups to track and monitor tasks; project management methodology will be followed.
PRIMARY RESPONSIBILITIES- Creates and executes project work plans and revise as appropriate to meet changing needs and requirements.
- Identifies resources needed and assigns individual responsibilities.
- Manages day-to-day operational aspects of a project and scope.
- Reviews deliverables prepared by team before passing to client.
- Effectively applies our methodology and enforces project standards.
- Prepares for engagement reviews and quality assurance procedures.
- Minimizes our exposure and risk on project.
- Ensures project documents are complete, current, and stored appropriately.
- Tracks and reports team hours and expenses on a weekly basis.
- Analyzes project profitability, revenue, and margins.
- Sets and manages client expectations. Develops lasting relationships with client personnel that foster client ties.
- Communicates effectively with clients to identify needs and evaluate alternative business solutions.
Requirements
KNOWLEDGE AND SKILL REQUIREMENTS
Experience
Experience
- PMP certification is required.
- Bachelor’s Degree and five or more years of Project Management experience with implementing large scale technical software.
- Must be willing and able to travel up to 30% of the time to support client engagements and project implementation activities.
- Facilitates team and client meetings effectively.
- Holds regular status meetings with project team.
- Effectively communicates relevant project information to superiors.
- Delivers engaging, informative, well-organized presentations.
- Resolves and/or escalates issues in a timely fashion.
- Understands how to communicate difficult/sensitive information tactfully.
- Possesses general understanding in the areas of application programming, database and system design.
- Demonstrates ability to analyze complex issues and design appropriate solutions
- Possesses a thorough understanding of our capabilities.
- Maintains awareness of new and emerging technologies and the potential application on client engagements.
- Challenges others to develop as leaders while serving as a role model and mentor.
- Manages the development of team by ensuring, when possible, that project tasks are in line with corporate objectives.
- Inspires coworkers to attain goals and pursue excellence.
- Identifies opportunities for improvement and makes constructive suggestions for change.
- Manages the process of innovative change effectively.
- Remains on the forefront of emerging industry practices.
- Consistently acknowledges and appreciates each team member's contributions.
- Effectively utilizes each team member to his/her fullest potential.
- Motivates team to work together in the most efficient manner.
- Keeps track of lessons learned and shares those lessons with team members.
- Mitigates team conflict and communication problems.
Benefits
- Competitive salary commensurate with experience.
- Opportunities for career advancement and professional development.
- Experience collaborating with a diverse, global team.
- Comprehensive Health Benefits to support your wellbeing and peace of mind.
Skills Required
- PMP certification
- Bachelor's degree
- Five or more years of project management experience implementing large-scale technical software
- Willingness and ability to travel up to 30% of the time
- General understanding of application programming, databases, and system design
- Ability to analyze complex issues and design appropriate solutions
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The Company
What We Do
Embrace Software Inc. acquires, invests in, and builds niche vertical software businesses serving industry-specific markets. The company applies enterprise technology, capital, and operational expertise to strengthen mission-critical SaaS products, while increasingly embedding artificial intelligence across its portfolio. Its business groups span industrial, education, finance, healthcare, government, and legal technology, supporting acquired companies and their customers across multiple global markets through long-term ownership and shared services.
