IT Project Manager 2

SkyTouch Technology is an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality industry. Our PMS software, SkyTouch Hotel OS®, has been successfully implemented in more than 7,000 properties worldwide. With our proven track record, we have both disrupted the industry and changed the face of hotel operations management, becoming the premiere cloud- based PMS solution for value, scalability, and mobility.

The Project Manager role is instrumental in supporting and driving technology and product development projects within Architecture, Development, and Infrastructure. Projects include product feature enhancements, resiliency and platform development, and net new product feature work. It will also encompass interaction with key internal customers and external vendors. This role will work with Jira reporting dashboards/administration. Focus on process improvement and automation.

Our PMO family finds great pleasure in on-time project delivery! We mitigate risks by utilizing our natural planning tendencies; smashing blockers that hinder our teams from being successful. We work hard and play hard. If you are passionate about project management, love solving problems creatively, and have awe- inspiring organizational and communication skills – you’ll be very successful in this role. #SkysTheLimit

Key needs:

• Ability to run concurrent IT, business application, operations, and development projects
• Strong leadership skills and the ability to drive issue resolution
• Ability to influence and drive outcomes without being in a position of authority
• Strong reporting skills (document, track and report project status, activities, resources and progress)
• Strong communication skills, able to communicate well at all levels, including senior management
• Self-managed, ability to drive projects through to completion within expected delivery timeline
• Excellent analytical and problem-solving skills to include reasoning skills such as storage, retrieval, matching and execution skills

Education, Experience and Knowledge:

• Bachelor’s Degree (BA, BS) or equivalent work experience
• 3+ years of project management experience; PMP preferred
• Significant experience with Atlassian tools (JIRA and Confluence) required; Atlassian certification preferred
• JIRA power user level, ability to run advanced queries highly preferred
• LEAN or Six Sigma cert highly preferred
• 2+ years of Scrum experience
• CSM or similar certification preferred
• In depth understanding of project management, program management, and scrum best practices
• Must have experience managing multiple interdependent projects or work streams
• Preferred SDLC background with experience in complex multi-system projects
• Experience working in variety of project methodologies (Scrum, Waterfall, Kanban)

Abilities:

• Ability to listen to and provide support for teams in problem-identification and decision-making
• Ability to create an environment of mutual influence
• Ability to work both independently collaboratively with customers, peers and other stakeholders.
• Ability to understand and analyze complex problems with multiple complex variables
• Ability to interface effectively with stakeholders at all levels across the organization.
• Ability to make measurable progress on multiple high priority task simultaneously
• Ability to monitor and report on critical project achievements, and identify ways to resolve project blockers and scheduling issues

Your Team

This is an individual contributor role that will report to the Manager, PMO. You will work with a team of 7 peers and collaborate with cross-functional departments on a regular basis.

Your Work Location

As our Project Manager 2, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, Arizona. In October 2021, our SkyTouch associates moved to a newly constructed world-class technology center.

Right now, our associates in Scottsdale, AZ are working in a hybrid environment, between two-four days per week in the office and working virtually the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

We are focused on safety and wellness in our offices, and as such, as a SkyTouch associate, you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card. If you are not vaccinated or elect not to disclose your status, we will require a weekly negative COVID-19 test when working in the office.

About Choice

SkyTouch Technology is an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality industry. Over the last 10+ years, our PMS software, SkyTouch Hotel OS®, has been successfully implemented in over 6,000 properties worldwide. With our proven track record, we have both disrupted the industry and changed the face of hotel operations management, becoming the premiere cloud-based PMS solution for value, scalability, and mobility through industry-leading onboarding, training, and service.

At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.