IT Project Coordinator

Job Summary: 

The IT Project Coordinator coordinates the purchasing and installation of IT-related equipment and services for new club construction, remodels, and relocations. The role also coordinates internal IT projects across the organization, including software deployment and onboarding new platforms. This position works with the Construction and IT teams, vendors, and other internal stakeholders to keep project tasks on schedule and on track for completion. Reporting to the Senior Vice President of IT, the Coordinator works as part of the IT team to support IT operations and the needs of the organization.

Essential Job Functions: 

•    Coordinates IT purchasing and installation for each assigned project, from order through club opening, including new club construction, remodels, relocations, re-equips, and new technology systems/services.
•    Schedules and follows up with vendors, carriers, and Field Technicians to keep installs on track.
•    Places orders and ensures timely delivery of hardware and products, including internet circuits, TVs, Point of Sale equipment, IT racks, switches, and cabling.
•    Participates in project kickoff and construction meetings to understand IT requirements and timelines.
•    Frequently provides the construction project team with status updates on IT services, equipment, and installation.
•    Maintains thorough documentation of timelines and order status to ensure timely project completion, and communicates delays or issues to the IT team promptly, escalating to the Senior Vice President of IT as needed.
•    Follows and helps improve IT project checklists, standards, and documentation, and keeps order tracking and vendor contact records up to date.
•    Routes IT support requests received during projects, such as account or network issues, to the IT team and follows up to confirm they are resolved, keeping project stakeholders informed.
•    Other duties as assigned.
 

Job Requirements:

• Associate or bachelor’s in information technology or related field, or equivalent experience.
• 2-4 years of experience in IT support, procurement, or project coordination.
• Strong understanding of audio and video technologies, including A/V receivers, projectors, and digital signage systems, is preferred.
• Working knowledge of IT fundamentals, including basic network troubleshooting, hardware setup and configuration.
• Familiarity with low voltage cabling is preferred.
• Strong problem-solving and organizational skills, attention to detail, and the ability to work independently on assigned tasks with guidance.
• Strong customer service and written/verbal communication skills. Comfortable giving clear instructions and regular status updates to construction teams, vendors and IT leadership, and following up until issues are resolved.
• Demonstrated ability to coordinate tasks, schedules, and deliveries across multiple projects at once and meet deadlines.
• Willingness and ability to learn and effectively use the tools required for the role, including Excel, Planner, and other project management tools, as platforms may change or expand over time.
• Ability to travel to club and construction sites as needed.
• CompTIA Project+ or CAPM certification is a plus.

Physical Demands:

• Occasional lifting, carrying, pushing, and pulling.
• Must be able to lift up to 50 lbs.
• Occasional climbing, balancing, kneeling and crouching during shift.
• Continual reaching with hands/fingers/arms during shift.