IT Program Manager

IT Program Manager

Req number:

R5773

Employment type:

Full time

Worksite flexibility:

OnsiteWho we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated IT Program Manager ready to take us to the next level! If you are bilingual in Spanish and English, have a hospitality background, and possess strong multi-project management skills, and are looking for your next career move, apply now.

Job Description

We are looking for an IT Program Manager to oversee all projects under their delivery program, ensuring they are accomplished within the prescribed time frame and budget while meeting all brand guidelines and KPIs. The role liaises with IT Product Teams, Construction and New Building, Refurbishment and other Brand operating department representatives involved in the execution of destination and modernization scope including but not limited to: Operations, Design, Procurement, Brand Product Development, and external vendors and partners. This position will be a contract and onsite in Miramar, Florida, with 20% travel required.

Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future.

What You’ll Do

• Partner with key stakeholders to manage scope expectations and champion the IT product capability/scope for destination projects

• Collaborate with matrixed constituent department representatives and vendors to outline milestones, establish work plans, responsibilities, scope, and tracking roles

• Manage vendors, ensuring they meet our time, budget, safety, and brand guidelines

• Review overall requirements and align with teams on execution priorities and planning

• Participate in weekly meetings to give updates on assigned applications and highlight risks

• Coordinate activities to ensure projects progress on schedule and communicate program status regularly

• Lead, mentor, influence, and support Project Managers on project complexity

• Enforce project management policies, guidelines, metrics, and templates

• Tracks timing, budget, cost control, and reporting. Proactively and accurately manage projects/program financials to meet department planning, forecasting, and reporting deadlines

What You'll Need

Required:

• Fully bilingual in English and Spanish

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience

• 5+ years of professional experience in infrastructure program management

• Proven analytical, quantitative, and critical thinking skills

• Experience in hospitality and executing heavy IT infrastructure projects

• Experience with technical, user, and business issues in a fast-paced online organization

• Experience working with project execution teams creating key requirement documentations and project artifacts

• Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level

• Comfortable working with international teams and in construction sites

Preferred:

• Master’s degree in a related field

• PMP, PRINCE2, or other relevant project management certifications

• Knowledge of industry trends and best practices in IT project management

Physical Demands

• Ability to safely and successfully perform essential job functions consistent with the ADA and other standards

• Sedentary work involving sitting or remaining stationary most of the time with occasional movement around the office

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$65.00-$67.00 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.