IT Program Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

The IT Program manager will join the NCR Voyix IT PMO team accountable and  responsible for managing   the cross-functional  IT portfolio. The role will have strategic and operational program management responsibilities to ensure deliverables meet or exceed stakeholder expectations. The role will also drive continuous improvement across the IT PMO  including leading and mentoring  project managers on the team .

The role will lead complex internal transformational initiative aligned to the NCR Voyix strategy. Responsibilities include end-to-end program and project management managing scope , schedules, risks, dependencies, business stakeholder alignment and execution . The candidate must excel at cross-functional communication,  managing and collaborating with IT and business resources driving toward impactful outcomes.

 This position is responsible for indirect management of resources that span the development organizations, architecture, infrastructure, and shared services (DBA’s, etc).  Managing programs per defined IT processes (waterfall, SAFe, Agile, etc) . This position is also responsible for providing program status reports and roadmaps with visibility to the PMO lead, CIO and IT Leadership Team (ITLT).   The position will require working across geographically diverse teams.

Key Areas of Responsibility:   

• Develops all project artifacts that a PM is expected to as per NCR PMO guidelines
• Creates and tracks program and project plans, milestones, deliverables and status
• Effectively manage and motivate the team of project members to achieve the goals of the program
• Prepares project status reports as needed by different stakeholders and leads project status meetings
• Proactively identify and manage programs risks to resolution.
• Coordinates with IT management, business managers, resource managers and the PMO manager for resource assignments, creation of project deliverables, issue resolution and escalation
• Provide leadership and guidance to multiple, concurrent programs and projects, while working in a global matrix-managed team environment.
• Complies with NCR Voyix project management methodologies as appropriate for the given project (SAFE, Scrum, KanBan, Waterfall,) and supports requirements from internal and external audits teams
• Maintains project budgets including monthly accruals and forecasts
• Overall responsibility to deliver projects within scope, schedule and budget 

Required Skills

• Advise peers and management the management of project scope, issues, schedules, requirements, resource assignments/allocations, deliverables, budgets, risks and communications.
• Identify and effectively resolve issues and conflicts within and among project teams. Conduct regularly scheduled program/project status and issue reviews.
• Ensure appropriate business and IT resources are engaged and committed during the program/project life cycle.
• Experience Program or project managing enterprise internal use application projects.
• Agile Scrum Master experience
• Have a good understanding of the PMI / PMBOK methodology.
• Possesses critical soft skills and especially strong communication skills, both written and oral
• Detailed oriented and strong organizational skills
• Able to manage projects independently and lead multiple projects simultaneously.
• Leadership skills in a matrix organization structure
• Strong understanding of MS Office Tools (Word, Excel, Project, PowerPoint)
• Ability to effectively manage time, prioritize work, multi-task across many assignments. 
• Ability to assess the impact of new requirements on an existing set of projects.
• Strong technical writing skills producing clear and unambiguous deliverables.

Skills and Qualifications

• Bachelor's degree in Information Security, Computer Science, Computer Engineering, or related degree program
• 6 years of experience in project management
• Proven experience leading cross-functional teams in the execution of large, complex and concurrent IT programs/projects
• U.S. Citizen or Permanent Resident

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”