IT Program Manager

Job Responsibilities:

Lead the planning, execution, and delivery of multiple concurrent IT projects and initiatives.
Build and maintain strong relationships with Government customers, stakeholders, technical teams, and corporate leadership.
Anticipate customer needs, proactively address program challenges, and identify opportunities to enhance service delivery and mission outcomes.
Develop and maintain project plans, schedules, budgets, milestones, and performance metrics.
Manage project scope, risks, issues, dependencies, and change requests.
Coordinate activities across technical teams, business stakeholders, vendors, and leadership.
Monitor program performance and provide regular status reports, dashboards, and executive-level briefings.
Ensure projects are completed on time, within budget, and in accordance with established requirements and quality standards.
Lead project meetings, stakeholder discussions, and technical coordination activities.
Manage and mentor project managers, technical leads, and other program resources as applicable.
Support IT modernization, system implementations, cloud initiatives, infrastructure upgrades, cybersecurity, and other technology projects.
Ensure compliance with organizational IT policies, security requirements, and project management standards.
Identify opportunities to improve IT processes, service delivery, and operational efficiency.
Manage vendor and contractor performance and ensure contractual deliverables are met.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Project Management, or a related field.
• Project Management Professional (PMP) certification required.
• 7+ years of progressive experience managing IT projects or programs, including experience leading complex technical initiatives and cross-functional teams. 
• Experience managing a Federal Government IT services contract.
• Demonstrated experience managing project schedules, budgets, resources, risks, and deliverables.
• Broad understanding of enterprise IT environments, including infrastructure, applications, cloud technologies, cybersecurity, and IT service management.
• Experience working with cross-functional technical and business teams.
• Strong leadership, communication, problem-solving, and stakeholder management skills.
• Experience with project management tools such as Microsoft Project, Jira, Azure DevOps, ServiceNow, or similar platforms.

Preferred Qualifications:

Knowledge of Agile, Scrum, Waterfall, and hybrid project management methodologies.
Experience supporting IT modernization, infrastructure, or enterprise application initiatives.
Experience developing executive-level reports, presentations, project dashboards, and performance metrics.
CompTIA Security+
CompTIA Network+ and/or A+
ITIL Foundation or higher
Certified ScrumMaster (CSM) or other Agile/Scrum certification