The Role
Oversee Tier 1 and Tier 2 technical operations supporting enterprise networking, cybersecurity monitoring, and Azure environments. Manage maintenance windows, infrastructure changes, outages, service restoration, vendor escalations, and monitoring coverage. Track operational trends and identify improvements to automation, escalation processes, and service effectiveness. Coordinate with carriers, ISPs, OEMs, Microsoft, cloud providers, and managed service providers while supporting secure, stable mission infrastructure.
Summary Generated by Built In
REQUIRED: Active TS/SCI with Full Scope Polygraph
LOCATION: Full-time onsite in Tyson's Corner, VA
You are the IT Program Manager who keeps mission infrastructure secure, stable, and connected. In this role, you’ll oversee Tier 1 and Tier 2 technical operations supporting enterprise networking, cybersecurity monitoring, and cloud environments across Microsoft Sentinel and Azure. You’ll coordinate maintenance windows, infrastructure changes, and service restoration activities while tracking operational trends and identifying opportunities to improve automation, escalation, and monitoring effectiveness. You’ll work directly with telecommunications carriers, ISPs, OEM vendors, and managed service providers to resolve complex issues and maintain uptime.
Who We Are:
We offer advanced services in data science, data engineering, software engineering, AI solutions, cybersecurity, and IT program management.
Passionate Integrity, Driven by Excellence
Ardent Principles offers a competitive salary range and a comprehensive, industry‑leading benefits package designed to support long‑term stability and employee well‑being. We provide more than a position—we offer a workplace committed to excellence, integrity, and mission‑focused impact. Our mission is to act as a bridge between satisfied clients and fulfilled employees, ensuring that your job and well-being are our top priorities because your satisfaction leads to the success of our clients.
Join us as we continue building the future of secure, high‑impact solutions.
LOCATION: Full-time onsite in Tyson's Corner, VA
You are the IT Program Manager who keeps mission infrastructure secure, stable, and connected. In this role, you’ll oversee Tier 1 and Tier 2 technical operations supporting enterprise networking, cybersecurity monitoring, and cloud environments across Microsoft Sentinel and Azure. You’ll coordinate maintenance windows, infrastructure changes, and service restoration activities while tracking operational trends and identifying opportunities to improve automation, escalation, and monitoring effectiveness. You’ll work directly with telecommunications carriers, ISPs, OEM vendors, and managed service providers to resolve complex issues and maintain uptime.
Who We Are:
We offer advanced services in data science, data engineering, software engineering, AI solutions, cybersecurity, and IT program management.
Passionate Integrity, Driven by Excellence
Ardent Principles offers a competitive salary range and a comprehensive, industry‑leading benefits package designed to support long‑term stability and employee well‑being. We provide more than a position—we offer a workplace committed to excellence, integrity, and mission‑focused impact. Our mission is to act as a bridge between satisfied clients and fulfilled employees, ensuring that your job and well-being are our top priorities because your satisfaction leads to the success of our clients.
Join us as we continue building the future of secure, high‑impact solutions.
Key Responsibilities and Experience needed
In this challenging yet rewarding role, you are an integral part of what brings our Company's mission to life. You must have the following required skills, certifications and demonstrated experience in and/or with:
- Managing Tier l and Tier 2 technical personnel.
- Must have a strong understanding of Microsoft Sentinel, Microsoft Azure, enterprise networking, network monitoring, cybersecurity monitoring, and IT service management.
- Working with and managing escalations involving telecommunications carriers, ISPs, OEM vendors, Microsoft/cloud providers, managed service providers, and other third-party service providers.
- Overseeing and tracking planned maintenance windows, infrastructure changes, outages, and service restoration activities.
- Identifying operational trends, recurring issues, process gaps, and opportunities to improve monitoring, automation, escalation, and operational effectiveness.
- Coordinating maintenance schedules and ensuring appropriate NOC/CSOC monitoring coverage before, during, and after scheduled changes.
Highly Desired Qualifications
Other skills and demonstrated experiences that are highly desired but not mandatory to perform the work, include:
- Leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment.
- Progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines.
- Supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment.
- Significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation.
- Significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs).
- Significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN.
- Significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues.
- Working with tools for topology, paths, assets, segmentation, or vulnerabilities.
- Working with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data.
What We Offer You
- Highly Competitive Salary: Recognizing and rewarding your expertise and contributions.
- Generous Paid Time Off: Providing ample time for rest, relaxation, and personal pursuits.
- Dedicated Training Budget: Supporting continuous learning and professional development.
- 100% Employer-Covered Family Vision, Dental, and Health Insurance: Ensuring comprehensive health coverage for you and your family.
- 100% Employer-Covered Life and Disability Insurance: Offering financial security and peace of mind.
- 401(k) Plan with a 6% Employer Match: Helping you plan and save for a secure retirement, with 100% vesting from day one.
- 11 Paid Government Holidays: Observing national holidays to ensure time off with family and friends.
- Spot Bonuses for Exceptional Performance: Rewarding outstanding contributions and achievements.
SCHEDULE:
This is a full-time position with consultants expected to be available and working onsite in Tyson's Corner, VA during core hours.
Ready to take the next step in your career? Join us and be part of a team dedicated to driving positive change through technology. Apply now with our easy 3-minute, mobile-friendly initial application process. Your future starts here!
About
At Ardent Principles, we're more than just a technology company - we're a team of innovators, problem-solvers, and collaborators dedicated to pushing the boundaries of what's possible. Our mission is to empower organizations with transformative IT solutions and program management services, while our values of integrity, excellence, and teamwork guide everything we do. We foster a culture of open communication, where every voice is heard, and every idea is valued. Join us and be part of a company where your contributions truly make a difference.
Skills Required
- Active TS/SCI with Full Scope Polygraph
- Manage Tier 1 and Tier 2 technical personnel
- Strong understanding of Microsoft Sentinel, Microsoft Azure, enterprise networking, network monitoring, cybersecurity monitoring, and IT service management
- Manage escalations involving telecommunications carriers, ISPs, OEM vendors, Microsoft or cloud providers, managed service providers, and other third-party providers
- Oversee planned maintenance windows, infrastructure changes, outages, and service restoration activities
- Identify operational trends, recurring issues, process gaps, and improvement opportunities
- Coordinate maintenance schedules and NOC/CSOC monitoring coverage
- Lead or manage personnel in a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment
- Progressively responsible experience in enterprise IT, network, cybersecurity, cloud operations, or related technical disciplines
- Experience supporting a NOC, SOC/CSOC, enterprise IT operations center, or comparable technical operations environment
- Experience with Microsoft Sentinel alert monitoring, KQL queries, entity analysis, runbooks, or escalation
- Experience with Azure Portal, Monitor/Log Analytics, virtual machines, Resource Health, VNets, or NSGs
- Experience with TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN
- Experience troubleshooting outages, connectivity, packet loss, latency, CPU, or memory issues
- Experience with tools for topology, paths, assets, segmentation, or vulnerabilities
- Experience using Kusto Query Language for Sentinel and Log Analytics investigation
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The Company
What We Do
Ardent Principles, Inc. is a people-focused IT and management consulting firm for commercial and government clients, specializing in IT services and program management, and offering advanced services in data science, data engineering, software engineering, AI solutions, cybersecurity, and staff augmentation.
