IT Program Manager

City/State

Work Shift

Overview:

The IT Program Manager will serve as a Revenue Cycle Systems coordination resource for One Sentara Transformation Wave initiatives and other IT-driven initiatives by centralizing intake, validating requirements, coordinating IT engagement, and aligning IT Milestone Owner assignments.

The role enables consistent execution, improves planning accuracy, and ensures cross-functional alignment. The IT Program Manager provides centralized expertise, governance, and coordination, driving operational efficiency and ensuring successful execution across IT initiatives within Clinical & Revenue Cycle systems.

• Review and validate completeness of initiative documentation (BRD/TDD, scope, dependencies)

• Identify gaps and coordinate with Initiative Owners (IOs), BRMs, and BAs

IT Ownership Coordination

• Analyze initiative scope and determine appropriate IT ownership alignment

• Coordinate and facilitate assignment of IT Milestone Owners

• Support reassignment and escalation processes

• Ensure ownership aligns with actual work effort and technical domain

Resource Coordination & Risk Management

• Coordinate resource needs across inter-related initiatives

• Support scope definition and risk assessment for technical programs

• Identify cross-project risks and interdependencies and drive mitigation planning

Cross-Functional Leadership & Influence

• Build strong relationships across IT, operations, and business leadership

• Resolve conflicts and address project challenges across teams

• Influence stakeholders outside direct reporting lines

• Serve as a liaison across application, integration, analytics, and infrastructure teams

Small Project / Initiative Coordination

• Provide coordination support for initiatives without assigned enterprise project managers

• Track IT milestones and support execution alignment

• Facilitate communication and issue resolution across stakeholders

• Bachelor's in Computer science or relevant field preferred

• 5+ years of experience accepted in Lieu of Bachelor's degree

• Certification and experience in relevant Epic application(s) Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito preferred

• PMP preferred or obtained within 18 months

• Experience within healthcare IT environments

• Familiarity with ServiceNow and Wave or similar tools

• Ability to influence without direct authority

• Strong stakeholder management and relationship-building skills

• Ability to manage multiple concurrent initiatives

• Strong organizational and prioritization skills

• Ability to interpret complex or incomplete information

• Strong problem-solving and decision-making capability

• Excellent written and verbal communication

• Ability to translate technical concepts to diverse audiences

• Strong attention to detail

Keywords: Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito . Linkedln, Talroo- IT

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$106,080.00-$176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

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Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff.  Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.